I contacted the NYC Dept of Information Tech. and Telecommunicationshttp://doitt.nyc.gov
They wrote me back (summarized in my ltr to Rovi). The NYC DOITT office also says that TW claimed I was the *only* person complaining about this. "I also inquired as to similar related complaints and the Time Warner Engineers said they had no others to report."
If you haven't complained to Time-Warner would you do so now please. I found the regular TW chain of command useless and disinterested. Only the TW dept that answers to the city has been remotely responsive. That doesn't mean they've done anything or are informed but at least they listen and pretend to care.
My contact in that TW dept is Bob Riedinger 718-661-6168 robert.riedinger@TWcable.com
Another person at that # is Ms. Edwards.
Here is my letter to Rovi...
Dear CE Tech support,
As best I can see your reply does not square with the TW answer relayed to me that follows. They claim the wrinkle is not the cablecasting but the way they *get* the data (satellite) from you, which is it? Furthermore all things analog seem to be a dead-end so why not concentrate on a digital solution?
I wrote the office of NYC government dept (of Information Tech. and Telecommunications) that regulates the Time-Warner cable franchise regarding the Sept. TVGOS data outage. They wrote back saying "The (TW) Engineer’s are telling me the channel once used to carry the necessary data is now digitally received via satellite to Time Warner Cable"
Besides the seeming contradiction I pointed out (above), I wanted to ask you if this can explain away the fact that for about three years (until this May) I got my TVGOS data via a DIGITAL channel (TVG ch51) from TW? None of this adds up, I feel lost. Can you help clarify the situation?
On a personal note, how does Rovi feel about working with TW to restore service which must have been difficult, (the transition to analog ch18 this summer was very difficult for me) only to see the "solution" last for a little over two months?
Paul D....>Time warner has changed the way they broadcast the analog signal. At the moment we do not have a way to insert our data into this broadcast. Our engineers are currently working on a solution.
>CE Tech support