Needed 4/5 phone calls to Panasonic 1-800 to get a geez, sounds broke. Sent unit to MaAllan, TX. Get a correspondence stating to call. Did call and told that I must authorize $245.00 payment for a technician to look at it. Tech would also cost me $45.00. If any money from $245.00 left it would be returned to me. Told them to keep it and recycle it "safely" on their end. They returned it(?) so I may try to fix it myself. I really doubt that I can but one never knows until one tries! Are there any Panny repair places other than Texas?