I have posted here before and got help with my Toshiba RD-XS32 issues. Now I have more problems, and I think I'm screwed. Perhaps someone on here might have good advice for me though. The following is what I sent to Toshiba technical support customer service, but if anyone here has a good answer, I'd love to know it, keeping in mind that I don't know anything about taking out hard drives or anything like that. Thanks!!
I have owned an RD-XS-32 since late fall 2004 (Software ZL10, DVD drive software 1314), and for the most part, I have loved it. I like making my own highlight DVDs of my favorite sports, and the format of the HDD has been perfect for this. I've had a few problems the least few months with the DVD burner sounding like it might be grinding the disc rather than writing on it, but I keep cleaning it out and probably get it to burn 1 out of every 3 times. I can live with that, if it eventually works.
Now, though, I have a problem I can't live with. I had just returned home from a 2 week vacation, and was trying to play my Olympics highlights off my Tivo & record them to the HDD, as I always do with sporting events. Then when I was trying to turn a few titles into a DVD, I suddenly got an error message that it wasn't possible (I don't remember that message specifically) and after turning it for awhile, and turning it back on, I received the message "There is a problem with HDD. Playback is the only option. Contact Service Center."
My next step was to try to burn to DVD some of the titles, just to see if it would work, but I got the message "This disk is write protected."
When I went back to the content menu, suddenly the last few pages of content came up with no thumbnail images, and a message that said "Playback failed. Previously recorded data may have been corrupted." I have 394 titles on there now (yes, I know this is 2 below the maximum, which is why I was trying to burn a bunch of them now). This issue applies from title numbers 352 to 394. Title 352 was recorded on 8/10, but this issue did not happen until yesterday, 8/30. (This includes all the Michael Phelps swimming races that I wanted to save, so I'm a bit distraught about that right now!)
Considering I knew the drive was close to full on titles, and possibly on time as well, I decided I would just start to delete the titles I had created yesterday, as I still had the original footage on the Tivo. Each time I tried to delete them off the HDD though, I got the message "This disk is write protected." I went in and checked the HDD settings, and it has "Disc Status: Protected" and Disc Lock: Lock Off" but it would not allow me to change any of the settings. I used the buttons that were supposed to allow me to select different things, but its like the screen was locked, and wouldn't let me do anything. Then I tried to delete an earlier title that worked fine in playback mode, but still received the "This disk is write protected" message on those titles as well.
So now I have a full HDD, with lots of great sports highlights that I wanted to save for my personal collection, and absolutely no way to access them. I'm hoping you can tell me what is wrong, or how I might be able to fix it, not including re-formatting the drive, since my first goal would be to get the video files off there that I'd like to keep. I tried leaving it unplugged overnight, to see if that helped, since it often does the trick for issues on my laptop, but no luck with that. I updated the firmware software from 1309 to 1314 using the ISO image off the Toshiba site, but that didn't help either. I've tried going through and changing any settings that I can, but nothing is helping. I even went through a bunch of the manual looking for anything that would help
Please help me. I have a very full Tivo with lots of fun Olympic highlights that I want to record on the HDD & then burn to DVD, as well as tons of my favorite sports teams highlights dating back to January of this year that are on the HDD that I do not want to lose. What options do I have?