Originally Posted by kdbcom
How are we supposed to get faulty hard drives changed then?
I suppose its a return to Toshiba and pay an exorbitant price for a £30 drive and 10 minutes work.
Has anyone had one replaced yet ??
Interesting discussion here-
I found this thread looking around after my Toshiba DVR developed hard drive issues.
I removed the hard drive, used the Seagate diagnostics to find 2 bad sectors, use Seagate program to force a re-allocation, reinstalled the drive and the unit seems to work fine so far.
I've got a Toshiba RD-KX50SU (same family as XS52..)
Bought the DVR last Dec 13th 2005. One year warranty.
Dec 15th, 2006 hard drive starts acting funny, makes lots of seeking noise.
Next day, DVR stops recording, stops playback, then gives generic hard drive error message and refuses to see the hard drive.
Tried formatting drive from DVR menu - doesn't help.
So, time to open the case.
Here's what I've learned so far:
My KX50SU came with a Seagate ST3800 12ACE drive - 80 gig. ACE is a no-error checking drive, hard to come by.
Seven screws hold the case on. First obstacle to removing the drive is that the rather delicate ribbon cables are taped to the drive, with some very sticky black tape. You have to carefully peel back the tape before you can remove the drive.
The drive sits in a mounting frame, which suggests that the units were originally designed for a larger drive.
Good news is that you can remove the HD from the unit by merely unscrewing the 4 screws, then sliding it out sideways.
Watch for a five-wire connector that is located at the front of the unit - it's fragile,
and easy to pull wires out.
After getting the drive out, I see that it's set for cable select.
Switch the jumper to slave, plug the ST3800 into an old desktop as slave.
Windows sees the ST3800, but doesn't assign a drive letter.
FDISK sees the drive as 10781 meg drive, with 10781 megs free.
Next step - download drive repair software from Seagate.
Seagate diagnostics says that the drive is setup at 9729 cylinders, 255 heads
and 63 sectors. Interesting, because the default specs for the drive are different,
16,383 cylinders, 16 heads and 63 sectors is the default -
That may suggest other drives or drive combinations?
Other information is the driver serial number, firmware revision is 9.51
Seagate repair program tests the drive, sees 2 bad sectors
one at 1074266 and another at 1402631.
Seagate repair program does allow you to force a re-allocation, which I did.
Power down the computer, remove the drive, change the jumper from slave to cable select, re-install the drive.
Power up the DVR - during boot up, the DVR displays a message about hard drive problem, says that only playback will work. Go to the DVR menu and format hard drive, power down machine, power up again, no error message.
So far the unit records and plays back fine.
When inserting a DVD-RAm the unit gives a "you may add this to the library" message that I don't remember seeing before... I guess it doesn't "remember" that it formatted those DVD-RAM disks.
So, that's what I've found out.