I talked to Pioneer before too. I mentioned B & H and Pioneer told me that they are not an authorized dealer. I told them that B & H said they are and they told me they are not. They told me to look at the list on their site. The one that was listed above that shows all the on line dealers. She asked me if they are on the list. I said "no." She said, "then they are not an on line dealer."
After a while of thinking here's what I'm guessing is the deal. They have on line dealers and store dealers. They are considered two different things. The person(s) I talked to told me to look on the site and see the internet stores that sell that product. If your store is not there then it's not covered. That's why they told me that B & H is not covered, nor is Audio Advisor. Yet, Amazon, Your Electronic Warehouse, Vann's, etc. is on the list. They are authorized on line dealers. Yet, I'm guessing that those stores that are not on the list are Pioneer retaliers that are NOT allowed to sell over the internet. That's why they told me to go to a brick and mortar store to look for them that is authorized.
So, basically, if you live in N.Y. and can drive to that place (B & H) and buy one from that store (with a receipt that you bought it in state at that store) then you should be covered. Yet, if you bought the 640 over the interent out of state then you are NOT covered.
So, the person that said that, that store is not covered when he talked to Pioneer was given the right answer. Just like me, I was told B & H is not authorized, yet B & H told me that they were. I didn't understand why at the time but now I think I might. B & H, just like that place that was listed are authorized dealers IF you live in that state AND drive to that store AND buy the 640 right from that store. All the rest of us that that ordered this 640 from this place, or anywhere else that is not listed on Pioneer's website as an "internet" dealer is NOT covered by any warrenty because unless it's a store that is listed in that section then that store is only considered a brick and mortar store only. Even if they have a website to go along with it.
All I know for sure, is when I was asking about the 640. I called Pioneer quite a few times and they all told me the same thing. If it a store that is NOT on their list of "internet" stores then they are not authorized resellers of the 640.
Live in NY + drive to buy 640 at B & H's store directly (for example) with a receipt that you bought in state from that store = MIGHT be covered under their brick and mortar "authorized dealer" part (that's why they can say they are. If you buy it in state from them directly then they are.
Live in Florida and ordered a 640 on line from B & H's website (for example) + they are not listed as an "on line authorized" dealer = NO warranty from Pioneer.