Originally Posted by bobbyslav
What was your exchange with customer service about, and what do you think could be fixed with a sofwtare update?
I said what. Sorry, I will try to go into more detail.
Last year my local PBS changed their broadcast of PBSHD from constant to variable bit rate (CBR, VBR).
The Philips TV I had at the time could no longer tune it. The picture was random pixel blocks. Then a firmware update fixed it and the TV could tune it again. This is why I feel a firmware update could also fix the 797.
Online support from LG is non-existant. All they do is give you useless stock answers and tell you to call the phone number. I did so. After a slightly long, but not pointless exchange, I finally felt I had adequately described the problem. The rep said he would be passing it on to tech. Then my 30 day return was ending with no further progress from them.
Also, interestingly enough, my current LG 50PC3D TV tunes the station fine. I told support this as well, so they couldn't just blame it on the station.
So, I am led to believe the TV and DVDR have different tuners or different implementation of the same chip. Since the DVDR is much newer than the TV, there should be no excuse for this. I assume however that the products are designed manufactured and tested by completely different divisions, if not different outside companies.
If I hear back from CS or see some acknowledgement of the problem and a fix, I may re-buy it. I did like it otherwise.
It's just that I would want to record so much on PBSHD.