i was able to get it open and pull the dvd out. i tried to be careful and maybe i have a bigger problem or screwed it up even..i dunno. i've got it all put back together. the dvd drive still isnt really responding. ex. i press open, a second later it says close and doesnt appear to do anything. i wonder what to try next. keep trying or try to get it serviced. these players are almost becoming out of existence with my cable co going all digital. however, i'd love to fix it just to play dvds and i like it has hdmi.
also, sometimes when i turn dvd player on..it just says open. i drifted the drive back in after dvd was pulled.