Yep, good news, we swapped some PM's getting this going but it mainly was just getting it to accept the codes, once it did that he was home free.
I just got the other machine back from service finally today. The dvd drive tray was stuck and wouldn't open so I had to pull the burner and cycle the gears till it freed itself up, and of course once I screwed it all back together it jammed again
So I tried spinning the gears I could see back and forth till I got it going again and it opens and closes for now.
It now does read a dvd again and the service report said they did a firmware update, which I would have done if I could get it to read a DVD...I guess maybe it can do the update from the USB port or he figured it out somehow.
Wajo did tell me to try a update but I couldn't get it to read a disk and don't really have any USB drives to try, he might have been right
It does seem to look like he did something with the burner as it had some sort of sticker half peeled off like a note to himself as to what this unit was doing on the top plate.
I doubt the tuner is fixed as far as QAM goes but if it at least burns again I guess I can use it in here as a third backup for analog cable stuff.
They received it the 17th of Feb, and shipped it out the 17th of this month so if anybody sends one in be prepared to be without it for a month or longer.
The sheet did say many problems can be resolved with consumer controls and setting and mainly said he tested the unit and returned it to factory specs and a phone number for him if it still has issues, never mentioned the FW upgrade on the small sheet.