Hey everyone...I ran into the same problem with mine, and needless to say it got VERY frustrating!
I read through everyone's posts and since I realized that I would have to either deal with Support, which probably wouldn't help much since mine is over a year old, or I would have to get a new receiver, I decided to take matters into my own hands.
Because it's fairly apparent that the issue is with the front touch panel, here's what I did...
Took the top cover/casing off...then unscrewed the circuit board that's part of the front piece/panel...disconnected the touch panel from the board, and then put everything back together again.
Presto! No more problems!
Disclaimer...obviously the front touch panel will no longer work.
But...if you're like me, and almost never use it other than to open the tray, then you're all set. I always use the remote, which still works just fine, and the display (LED) still shows everything just as it did before I disconnected the touch panel.
Hope this helps.