Originally Posted by johnmacdyn
....but eventually enough "newbies" complain about lack of phone answering, that the company hires a couple kids to answer phones, and they raise the prices.
I understand your concern, but why does someone who appreciates good customer service in the form of returned calls, returned emails, and someone answering the phone have to be a "newbie"? This makes absolutely no sense to me, and I can't figure it out.
It sounds like you're opinionated against people who demand higher customer service than you do, and somehow they are of lesser experience (what field are we talking about here, as a buyer of THINGS?? a lesser experienced consumer?) than you are.
Honestly I find your tone mildly annoying. I do understand your point though. No one wants crappy service. No one wants to talk to someone on the phone who "doesn't care". Chad obviously doesn't want to hire these types of people, so he's growing at his own pace. I completely respect that. However, many would be willing to pay slightly more for their Epik subwoofer with things like ... oh I don't know, someone who answers the phone with more consistency, real wood veneers, or keeping their product in stock 11 months of the year instead of 9. These are minor complaints of mine, but deal breakers for others. I have seen many people state that Epik lost their business because of these and other issues.
The QC complaints are unwarranted though. Chad stated earlier this year that his shipping damage was somewhere in the neighborhood of less than 1%. Even so, he increased the quality of his packaging! A great response from him, and sounds like one he didn't have to make given the low frequency of incidents. Also the amount of bad amps I've heard of is so small it's almost not even worth mentioning. Epik makes an extremely solid product that are built like tanks and never stop working.
After my long response:
To the OP: Don't worry about Epik. You are waiting right now for responses during the holidays. Chad's company is nearly in hibernation mode right now. They're building subs to get out their remaining orders, and my guess is they're going to take a couple of well-deserved weeks off after the recent sale.
The electrical plug thing is what it is. The reason they re-worked their subwoofer line was because they were having trouble with the old amps being delivered and supplied in the quantity that they needed them in. Chad worked really hard to find a replacement amplifier line, and ended up with the amps he has now. Apparently finding subwoofer amplifiers isn't an easy task. He doesn't build the amps, so there isn't much he can personally do to fix the loose plug issue. It's a minor issue to work through, one that I'm willing to bet you will forget all about once you get your Epik sub.
I personally could not be happier with my Epik subwoofer and know you will love yours as well!