I'd like to talk about my experience with Chase HT and the 18.T.
The deal was I'd buy the subs (18.T) and trade him my Epik Empire (for which he would take $699 off the price of the 18.T's) giving me a total purchase price of $897. On 11/22 the 18.T was delivered. I brought the subs and amp to the living room where I began carefully opening subs. As soon as they were visible, there were problems:
Discoloring of the finish
Textured and non-textured areas
Corners not built up
Peaks and valleys on the cabinet
All nail holes visible
Feet didn't fit flush to the cabinet
Feet on both subs leaked air
The center cap on one woofer was leaking air
Washers holding in the woofer had spots cut-off
T-nuts to hold on the feet should have been applied on the inside, not on the outside where a nudge will pull them out and potentially break the leg bolts off.
38 Photos-Have a look for yourself:http://smg.photobucket.com/albums/v208/joshko/Chase/
At this point I immediately called Ray and displayed the 38 photos to him. Craig called the next day 11/23, and we discussed the issues. I stated I didn't want any other Chase products, just a refund. He said he would have the subs picked up.
I waited until 11/29, and then emailed CHT and pm'd Craig that I wanted these units picked up and my money refunded. Another day goes by and nothing, no response, no reply. Later Tuesday night I brought out my dated documentation and sent an email out to CHT stating that if there is no response to pm's or emails within 48 hours that I would be filing a chargeback to my card company.
At this point, after unanswered pm's on AVS and CHT forums while Craig was on, this was my last resort, which is unfortunate it had to go this far. So, when I sat down on the computer the next morning 12/1, there were two emails, one from Jack stating he wrote the email to get the subs picked up but forgot to send it out. Craig's email stated I'm covered by CHT warranty.
When I arrived back home after class that afternoon, I had a bill of lading in my inbox to be printed out and a message alerting me the subs would be picked up later that day, and they were. All the items were packed up in their original boxes with all original packing material.
The subs arrived back to Chase at 4:16 pm 12/6
Monday 12/13 I sent Ray an email after contacting the card company, as no refund was given yet. The response that the subs had been delivered was-this is new news. So, no one had a clue they had been returned, and no refund had been issued.
Tuesday 12/14 an email was sent to CHT stating I would be contacting my card company if a refund was not going to be issued.
Jack emailed me on 12/15 stating he was sorry the process was taking so long, and sent me a link to their Home Trial Policy where they have up to 15 days to inspect the item(s) before issuing a refund. I emailed back stating I was not doing a home trial. A bit later Jack sent me another email stating that I was now credited for the subs, but not shipping. I finally received a refund of $497 but CHT kept $400 of that money for shipping of their defective subs.
Note: The reason I haven't personally spoke with anyone at CHT about this is for a few reasons:
1.No one will answer the phone when I have called (CHT)
2.Neither Craig's name nor his number shows up on caller ID when he called.
3.Craig will not answer pm's