I haven't been on the forums for a little while until my SECOND LT500 just got the Orange Light of Death and I came here to find this thread at the top. My first amp kicked the bucket after the third month, brand new, this one just died (same orange light) last week which would be month 9. What's even worse, is in between these two amp deaths, the Driver ALSO died in a separate occasion.
Is it something in my setup causing these issues, you ask? Possibly, some mysterious issue, but I will say this: The SVS PB12 NSD sub that was previously in the exact spot in my system for a year had NO ISSUES WHATSOEVER! I can honestly say that this A5-350 is the worst piece of electronic gear I have ever owned. This sub has been out of order almost as long as it has been in working order. I have had to replace every working piece on it in the 9 months I've owned it. Furthermore, we are having a party for Halloween that I will have no sub for the music. Try explaining THAT to the wife you begged and pleaded to get this sub based on how "awesome" it supposedly was!
Customer service was horrible on each account. The first amp took about a month to arrive, and It only came after calling and nagging them repeatedly. Sure, they are friendly, but every time I would call I had to re-explain the situation and each time I was left with the impression that nothing was being done.
Before discovering the driver was bad, the sub wouldn't power on and had a blown fuse. Not only do they not include extra fuses in the original packaging like some other companies, but they charged me to send me out a new FUSE! (BTW, if your fuse blows, good luck finding that fuse ANYWHERE)
So after waiting a week for my new fuse to come, I installed it to find the Driver rattling awfully. It was blown apparently. I had to PAY for a new one, which was sent in a timely manner, but I was told to ship them the old broken one on my own dime and if THEY deemed it was faulty then they would refund the money I paid for the new driver. So rather than ship the old driver to them on my dime only to have them tell me it's my fault, I just kept the old broken driver and the new one I PAID for ($130ish), all for my BRAND NEW SUB!!! This is extremely frustrating for an $800 (plus $130 now) sub that I wanted to work so desperately. My energy has been drained from dealing with this and I just want it to stop. I don't want this sub anymore and I will never buy another ED product again. I would say it sounded good when it DID work, but I have forgotten what it sounds like!
There are those of you that may feel I'm "bashing" this company but I am merely stating MY experience with them and how completely dissatisfied they have left me. If you are a fan, then I am happy that you haven't had to endure what I have gone through and I hope you don't.