Elemental Designs Wait Time? - AVS Forum
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post #1 of 52 Old 04-09-2012, 07:53 PM - Thread Starter
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I was just curious any of you that have recently ordered from ED, what was your waiting period, from order date to delivery. For instance, if I had ordered an A7-350, 1 month and 5 days ago and still had not received it, if this is normal or am I just being impatient?

Thanks
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post #2 of 52 Old 04-09-2012, 07:56 PM
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Quote:
Originally Posted by ozziedog View Post

I was just curious any of you that have recently ordered from ED, what was your waiting period, from order date to delivery. For instance, if I had ordered an A7-350, 1 month and 5 days ago and still had not received it, if this is normal or am I just being impatient?

Thanks

Seems about right for eD. What did eD quote you on the delivery date?
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post #3 of 52 Old 04-09-2012, 08:01 PM - Thread Starter
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It keeps changing. The original date was about three weeks ago. Then every week it keeps changing.
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post #4 of 52 Old 04-09-2012, 08:02 PM
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Just to be safe I would assume to double the wait time that way you won't be disappointed. I was quoted 2 weeks or so and it ended up being or so. I am not sure if it has been 3 or 4 weeks. I did order lots of stuff though. Same things happens with JTR which I usually wait even longer but good things come to those who wait!
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post #5 of 52 Old 04-09-2012, 08:10 PM
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Quote:
Originally Posted by ozziedog View Post

It keeps changing. The original date was about three weeks ago. Then every week it keeps changing.

With eD it seems you have to be firm. I would tell them that if the order does not ship this week you will cancel it. I can pretty much guarantee they will ship it this week, but then you have to ask yourself how will eD handle it if you have an issue with your subwoofer?
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post #6 of 52 Old 04-09-2012, 08:48 PM
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I ordered an eD A7S-450 last summer. It took about 5-6 weeks and only because I called and complained about how long it was taking. At first they claimed it was because they were out of stock amps and then they were out of shipping materials. They then shipped me the sub without telling me that;

1: They were building the drivers in-house and that they no longer painted the cone silver with their emblem. They painted it matte black.

2: They didn't ship it with a grill because they didn't have enough made to go out with the sub. I received the grill about a month later.

Though, I will say that every time I called they were very pleasant to deal with. Just expect to wait a while to get your sub/speakers. It was worth the wait.

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post #7 of 52 Old 04-09-2012, 09:02 PM - Thread Starter
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Quote:
Originally Posted by qx56 View Post

This thread is a http://www.google.com/search?q=can+o...iw=360&bih=555


It is meant to be a question. I don't know what is a normal wait time for ED. If they would have said 5-6 weeks I would understand, but the date just keeps changing.

I don't want to start thread to bash ED, I just want to know the wait time everyone else experienced.
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post #8 of 52 Old 04-09-2012, 09:05 PM
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Quote:
Originally Posted by ozziedog View Post


It is meant to be a question. I don't know what is a normal wait time for ED. If they would have said 5-6 weeks I would understand, but the date just keeps changing.

I don't want to start thread to bash ED, I just want to know the wait time everyone else experienced.

What finish and amp did you pick?
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post #9 of 52 Old 04-09-2012, 09:12 PM
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You have to make a post with regards to your being way too impatient of waiting and being given false estimated time of arrivals????? -- That seems to be the normal waiting time for ED products....

don't worry, that's not about the worst of what you will be expecting... wait till you finally get your finished product and the other USUAL PROBLEMS come up.
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post #10 of 52 Old 04-09-2012, 09:12 PM - Thread Starter
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I just got the Matte finish and the LT.1300 is supposed to be coming with it. I am guessing the amp must be a B-stock, but that will be fine as long as it still comes with it's warranty.
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post #11 of 52 Old 04-09-2012, 09:13 PM
 
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You opened one of these when you started this thread.
LL
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post #12 of 52 Old 04-09-2012, 09:26 PM
 
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You must have got a killer deal if the amp is b stock and they don't have the free eq.2 to send with it.? Hope they send it soon.
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post #13 of 52 Old 04-09-2012, 09:30 PM
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Quote:
Originally Posted by ozziedog View Post

I just got the Matte finish and the LT.1300 is supposed to be coming with it. I am guessing the amp must be a B-stock, but that will be fine as long as it still comes with it's warranty.

It says it is "In Stock" right now on their website..

I would just give them a call and stay on them about shipping it...
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post #14 of 52 Old 04-09-2012, 09:44 PM - Thread Starter
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Quote:
Originally Posted by ack_bk View Post

It says it is "In Stock" right now on their website..

I would just give them a call and stay on them about shipping it...

I did call them on March 30th, because it was already past the quoted time, and they apologized and actually threw in A free isolation pad, so I was pretty happy about that. Which is why I don't want this to become a ED bashing party.

But, then they quoted that it should ship the following Tuesday April 3rd, and still no sub.
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post #15 of 52 Old 04-10-2012, 04:55 AM
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Quote:
Originally Posted by ozziedog View Post

It keeps changing. The original date was about three weeks ago. Then every week it keeps changing.

I had the same problem and was my may only complaint about eD. Why not just quote a 2 month time? I would be much happier knowing up front on actual time. I never have a problem waiting, but when they say a month then keeps getting pushed back, you start getting a little upset because your looking forward to getting it...I would still buy from them, but like Mk said, when I order, I may as well be expecting double the time, but still call and remind them when the first date has expired with no delivery.

I have always been happy with eD, but this is something they really need to work on.
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post #16 of 52 Old 04-10-2012, 09:57 AM
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I got a a7-450 about a week ago from them. Total time was about 6-7 weeks. They had just began filling back orders when I placed my order into queue, so I went into it expecting a long wait time. It didn't really bother me. PLUS, I had an a5-350 in my setup, so I was satisfied until the upgrade arrived. If you go into it with the understanding that you might wait awhile, you will not be disappointed. But if you expect to have a new sub with a week or so of purchase, you will be in for a rude awakening.
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post #17 of 52 Old 04-10-2012, 10:11 AM
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having personally visited both ED and JTR's facilities- I can confirm that pretty much every shipping delay is due to parts they are waiting for in the mail on back order. Specifically on the top line drivers and amps, they wait forever themselves hoping that parts will come in the mail. I wouldn't believe that jeff or alex would intentionally mislead people on wait times for delivery.
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post #18 of 52 Old 04-10-2012, 10:27 AM
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ED could solve this entire problem by just keeping their website up to date and give alittle long lead times. They should probably add a few extra weeks to the wait time as a just in case backup.

Big bold letters on the product pages that says "Backordered. Expected date XX/XX/XX Sorry for the inconvinence"
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post #19 of 52 Old 04-10-2012, 10:40 AM
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Quote:
Originally Posted by the_abbot View Post

I got a a7-450 about a week ago from them. Total time was about 6-7 weeks. They had just began filling back orders when I placed my order into queue, so I went into it expecting a long wait time. It didn't really bother me. PLUS, I had an a5-350 in my setup, so I was satisfied until the upgrade arrived. If you go into it with the understanding that you might wait awhile, you will not be disappointed. But if you expect to have a new sub with a week or so of purchase, you will be in for a rude awakening.

I don't think the OP had wild expectations. He was just going off what eD told him.

If there are so many issues for eD getting parts and keeping up with backorders they should just state that normal order times are 6-8 weeks unless otherwise specified.

This is not rocket science....
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post #20 of 52 Old 04-10-2012, 06:41 PM
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While I don't disagree with that, I think a lot of the time parts manufacturers aren't meeting their deadlines too. The only people that end up taking a rep hit are the ID companies waiting on parts. I know that balls have been dropped before on this subject, I was just adding my 2c based on what I have seen personally.
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post #21 of 52 Old 04-10-2012, 07:58 PM
 
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Quote:
Originally Posted by stormwind13 View Post

While I don't disagree with that, I think a lot of the time parts manufacturers aren't meeting their deadlines too. The only people that end up taking a rep hit are the ID companies waiting on parts. I know that balls have been dropped before on this subject, I was just adding my 2c based on what I have seen personally.

If you own a business and your supplier was constantly not holding upthere end how long would you put up with it before you found another. Especially if it was going to lead to you loosing money or going out of business. We are talking about the same thing over and over. I know a hand full of members that are very happy and think the wait is no big but most won't stand for it especially when the time is changed every call. I know that there are changes being made at ed and hope this all turns around.
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post #22 of 52 Old 04-10-2012, 08:39 PM
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Quote:
Originally Posted by qx56 View Post


If you own a business and your supplier was constantly not holding upthere end how long would you put up with it before you found another. Especially if it was going to lead to you loosing money or going out of business. We are talking about the same thing over and over. I know a hand full of members that are very happy and think the wait is no big but most won't stand for it especially when the time is changed every call. I know that there are changes being made at ed and hope this all turns around.

You have it backwards, there are a handful of upset people and many happy customers. Again long wait times are not only from eD. I have dealt with them many times and I was never surprised by something because I made sure I communicated well enough.
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post #23 of 52 Old 04-11-2012, 08:14 AM
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I realize that with any new purchase, there is a reasonable expectation for the item to be shipped fairly quick. However, with eD most of the items they sell are custom builds. It states so on most of the product pages. Custom usually means the item is built upon order. I would venture to say that eD doesn't have many items built and ready to go. I should point out that in my case, this was not true. My A3-250 was shipped within 3 days of placing the order with eD. The product page did, however, indicate that the sub was in stock.
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post #24 of 52 Old 04-11-2012, 08:18 AM
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Quote:
Originally Posted by dharel View Post

I realize that with any new purchase, there is a reasonable expectation for the item to be shipped fairly quick. However, with eD most of the items they sell are custom builds. It states so on most of the product pages. Custom usually means the item is built upon order. I would venture to say that eD doesn't have many items built and ready to go.

Excellent point!
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post #25 of 52 Old 04-11-2012, 08:29 AM
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I though they were going to streamline there entire line to keep everything instock ready to ship? What happened to that?
http://blog.edesignaudio.com/?p=1731
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post #26 of 52 Old 04-11-2012, 08:36 AM
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Quote:
Originally Posted by gtpsuper24 View Post

I though they were going to streamline there entire line to keep everything instock ready to ship? What happened to that?
http://blog.edesignaudio.com/?p=1731

Myriad of possibilities as to why they would say and do this and still not be able or willing to walk the walk. I don't even want to poke at a guess with your stick as to the actual reasoning, but I doubt it's a simple one.
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post #27 of 52 Old 04-11-2012, 08:51 AM
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Most items indicate:

"Item Status: Custom - Built to Order"

The A3-250 indicates:

"Item Status: In Stock"

There are only a few other items that indicate "In Stock".

Lastly, from what I've been reading here on AVS and on eD's forums, it seems as as if most people with recent orders have gone a custom route with items built to order.
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post #28 of 52 Old 04-11-2012, 09:18 AM
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Quote:
Originally Posted by dharel View Post

Most items indicate:

"Item Status: Custom - Built to Order"

The A3-250 indicates:

"Item Status: In Stock"

There are only a few other items that indicate "In Stock".

Lastly, from what I've been reading here on AVS and on eD's forums, it seems as as if most people with recent orders have gone a custom route with items built to order.

Right, one of the items listed as "In Stock" is the subwoofer the OP ordered. I suspect it has everything to do with the amplifier.

As I said, eD should have just told the OP that the sub with that amp combo is on backroder and to expect at least a 6-8 week delay and that they would do their best to get it sooner.

Is that really so hard?

There are many ID companies that keep very good stock of their subwoofers and ship either the same or next day.

This issue is nothing new to eD. I remember being told 7-10 days to build and ship my A2-300. It was closer to 5 weeks (even thought the item said it was "In Stock" when I ordered it.

Even eD knows this is not good business and promised to streamline things. They just need to follow-through or just become a custom shop and let people up front know everything is hand built with very long wait times.
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post #29 of 52 Old 04-11-2012, 10:17 AM
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Quote:
Originally Posted by ack_bk View Post

Right, one of the items listed as "In Stock" is the subwoofer the OP ordered.

Sorry, I missed that and thought that sub was custom built.


Quote:
Originally Posted by ack_bk View Post

This issue is nothing new to eD. I remember being told 7-10 days to build and ship my A2-300. It was closer to 5 weeks (even thought the item said it was "In Stock" when I ordered it.

Even eD knows this is not good business and promised to streamline things. They just need to follow-through or just become a custom shop and let people up front know everything is hand built with very long wait times.

OK. I didn't realize there was a history behind this, as I was told up front 1-3 days for shipment and eD was true to their word.

I hope for everyone else who may be waiting, that eD follows through quickly. Granted I've only had my sub about 2 week, but it is a fantastic product.
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post #30 of 52 Old 04-11-2012, 03:52 PM
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I own almost exclusively eD products for subs. They are a great bang/buck in my opinion. If the company can find a way to have product in stock and/or effectively communicate wait times that are realistic and dependable... it would help sales and confidence for the entity. After that, the product must be backed up by great customer service when necessary and a low failure rate. This shouldn't be too difficult a task. If it's a monetary issue, it seems as if it wouldn't be too difficult to get an investor to help out.
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