AVS Forum Special Member
Join Date: Jul 2002
Location: Ontario, Canada
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I import a lot of consumer goods. Dealing with customs can be a pain so unless it's something really special or the price savings is huge, I'd rather buy from a Canadian source.
For example, once I had to ship a part back to the US, and even though the company replaced it free under warranty, I was out
- $30 to ship it back. It wasn't a heavy item but after insuring it and sending it via fast post, it added up quickly.
- had to wait two weeks for them to receive it, verify it was defective and send me a replacement
- They replacement part came via UPS, and UPS wanted to charge me DUTY on the replacement part, even though I told the shipper to mark it the part with no commercial value/warranty replacement part on the customs slip. UPS charges crazy fees in addition to the duty and taxes you normally pay
- I had to get the shipper to send me out a new part, and I rejected shipment of the first part (return to sender). That added another week before I got anything.
Also keep in mind, I once inquired about getting a Rythmik. The shipping quote I got would not have included the brokerage fees nor duty. So the actual final price would have been almost 1.5 times the MSRP. I went with SVS and I'm glad because I actually had to get something replaced under SVS warranty (minor issue) and it was so painless
If not SVS, I would have gone with Funk Audio
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