I have no problems with the repairer. When my sub died I rung around to find someone to repair it mainly because the box and speakers are still like new. The repairer was told by the Earthquake importer in Melbourne that Earthquake in America didn't make the control module for the Supernova anymore but could be replaced with the Mini-me controller. I got the sub fixed and after 3 months of waiting I finally got it back. When I watched "War of the worlds", the sub had no guts,made a lot of noise ,but had no thump.I contacted the repairer who then contacted Earthquake in Melbourne,and he was told that the Mini-me unit was not compatable with my speakers but they had found a control module/amp for a Super Nova in America and would get one over from the states in the next order. I just have to wait AGAIN,and as soon as my repairer gets the part I'll get it back straight away. The only problem I had with the sub when I first brought it was that it would shake photo's off the walls, my down lights would drop from the ceiling,and I think if I turned the volume up full it would probably rearange the furniture in my home theatre room. THAT'S WHAT I MISS I am annoyed that it is taking so long to fix.