NXG Technology NX-BAS-500 12" - Page 7 - AVS | Home Theater Discussions And Reviews
Forum Jump: 
 3Likes
Reply
Thread Tools
post #181 of 194 Old 01-28-2015, 10:42 AM
Member
 
ppilot's Avatar
 
Join Date: Dec 2007
Posts: 60
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Anybody hear anything back from these guys? I was going to make a claim with Amex, but unfortunately the extended warranty doesn't start until the Manfufacturer's expires (NXG's is 2 years). If I don't hear anything back from them in about a week or so I will likely threaten to file a claim with the BBB.
ppilot is offline  
Sponsored Links
Advertisement
 
post #182 of 194 Old 01-28-2015, 11:39 AM
AVS Special Member
 
JimWilson's Avatar
 
Join Date: Oct 2010
Location: Somewhere in New Joisey
Posts: 4,877
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 336 Post(s)
Liked: 467
What email address have you been using?

If you take yourself too seriously expect me to do the exact opposite
JimWilson is online now  
post #183 of 194 Old 01-28-2015, 12:49 PM
Member
 
ppilot's Avatar
 
Join Date: Dec 2007
Posts: 60
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by JimWilson View Post
What email address have you been using?
My last exchange was with support@nxgtechnology.com. Honestly the more I think about it, the more I may just drop everything considering this would be the second sub I've sent to them on my own dime. I know this is what happens when you buy from small companies like this, but to have the Sub they sent back to me in September go bad in about three months is really really disappointing.
ppilot is offline  
post #184 of 194 Old 01-28-2015, 01:38 PM
AVS Addicted Member
 
Bond 007's Avatar
 
Join Date: Jun 2012
Location: Cincinnati, OH
Posts: 12,743
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 540 Post(s)
Liked: 925
Quote:
Originally Posted by ppilot View Post
Anybody hear anything back from these guys? I was going to make a claim with Amex, but unfortunately the extended warranty doesn't start until the Manfufacturer's expires (NXG's is 2 years). If I don't hear anything back from them in about a week or so I will likely threaten to file a claim with the BBB.
I sent them an email in early Dec asking when the bas500 would be for sale again. I got a reply about 5 weeks later that was nothing more than an Amazon link to the sub. And I mean nothing else. Not even a " Thank you for your interest" or "Please let us know if there's anything else we can help you with".
Now it's not listed at Amazon anymore.
This along with the complaints that I have heard I would not do business with them and will not suggest their subs anymore.
Bond 007 is offline  
post #185 of 194 Old 01-28-2015, 03:17 PM
AVS Special Member
 
JimWilson's Avatar
 
Join Date: Oct 2010
Location: Somewhere in New Joisey
Posts: 4,877
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 336 Post(s)
Liked: 467
Quote:
Originally Posted by ppilot View Post
My last exchange was with support@nxgtechnology.com. Honestly the more I think about it, the more I may just drop everything considering this would be the second sub I've sent to them on my own dime. I know this is what happens when you buy from small companies like this, but to have the Sub they sent back to me in September go bad in about three months is really really disappointing.
Try this one instead. In the past it's yielded better results for me.

If you take yourself too seriously expect me to do the exact opposite
JimWilson is online now  
post #186 of 194 Old 01-28-2015, 03:27 PM
Member
 
ppilot's Avatar
 
Join Date: Dec 2007
Posts: 60
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Quote:
Originally Posted by JimWilson View Post
Try this one instead. In the past it's yielded better results for me.
Appreciate it Jim. Just sent an email off to both addresses, so hopefully I get something back.
ppilot is offline  
post #187 of 194 Old 01-29-2015, 07:18 PM
Member
 
ppilot's Avatar
 
Join Date: Dec 2007
Posts: 60
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
Just an update. NXG support responded pretty quickly today and said they are were checking something with their parts suppliers.
ppilot is offline  
post #188 of 194 Old 01-29-2015, 07:52 PM
AVS Addicted Member
 
Bond 007's Avatar
 
Join Date: Jun 2012
Location: Cincinnati, OH
Posts: 12,743
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 540 Post(s)
Liked: 925
Quote:
Originally Posted by ppilot View Post
Just an update. NXG support responded pretty quickly today and said they are were checking something with their parts suppliers.
Sounds rather vague.
Bond 007 is offline  
post #189 of 194 Old Yesterday, 09:24 PM
Member
 
ppilot's Avatar
 
Join Date: Dec 2007
Posts: 60
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked: 12
So NXG customer service ended up being super responsive and shipping me a brand new sub at no charge. After some previous issues, they definitely resolved everything in satisfactory matter. If they continue to provide customer service at this level I have no problems recommending them again.

Last edited by ppilot; Yesterday at 09:29 PM.
ppilot is offline  
post #190 of 194 Old Yesterday, 09:42 PM
AVS Special Member
 
JimWilson's Avatar
 
Join Date: Oct 2010
Location: Somewhere in New Joisey
Posts: 4,877
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 336 Post(s)
Liked: 467
I'm glad it ultimately worked for you.

If you take yourself too seriously expect me to do the exact opposite
JimWilson is online now  
post #191 of 194 Old Yesterday, 10:59 PM
AVS Addicted Member
 
Bond 007's Avatar
 
Join Date: Jun 2012
Location: Cincinnati, OH
Posts: 12,743
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 540 Post(s)
Liked: 925
Quote:
Originally Posted by ppilot View Post
So NXG customer service ended up being super responsive and shipping me a brand new sub at no charge. After some previous issues, they definitely resolved everything in satisfactory matter. If they continue to provide customer service at this level I have no problems recommending them again.
Glad to hear it but they shouldn't need a kick in the arse to do the right thing.
Bond 007 is offline  
post #192 of 194 Unread Today, 06:00 PM
Senior Member
 
PS3forlife's Avatar
 
Join Date: Feb 2009
Posts: 256
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked: 31
But in the end they made right on it and its the same way it was for me. I actually have a spare amp now as they didnt make me send back the one i got with a defective switch so if need be i can swap out the switch and have a fully working spare amp. All of my experiences with them have been great but at times they can be slow to respond. They have still impressed me i am very happy with the NXG it has been flawless after a bumpy start. I use it for several hours every weekend. Still say its worth more than they charge for it. Might pick a second one up soon.
PS3forlife is online now  
post #193 of 194 Unread Today, 07:05 PM
AVS Special Member
 
JimWilson's Avatar
 
Join Date: Oct 2010
Location: Somewhere in New Joisey
Posts: 4,877
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 336 Post(s)
Liked: 467
Quote:
Originally Posted by PS3forlife View Post
Still say its worth more than they charge for it.
Where have I heard that before? Oh wait...

If you take yourself too seriously expect me to do the exact opposite
JimWilson is online now  
post #194 of 194 Unread Today, 07:21 PM
Senior Member
 
PS3forlife's Avatar
 
Join Date: Feb 2009
Posts: 256
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked: 31
Haha. Hey jim good to hear from you again. I try to spread the word of NXG anytime i can. Its a great sub for its price and i dont think it gets the credit it deserves.
PS3forlife is online now  
Sponsored Links
Advertisement
 
Reply Subwoofers, Bass, and Transducers

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off