NXG Technology NX-BAS-500 12" - Page 7 - AVS Forum | Home Theater Discussions And Reviews
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Old 01-28-2015, 10:42 AM
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Anybody hear anything back from these guys? I was going to make a claim with Amex, but unfortunately the extended warranty doesn't start until the Manfufacturer's expires (NXG's is 2 years). If I don't hear anything back from them in about a week or so I will likely threaten to file a claim with the BBB.
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Old 01-28-2015, 11:39 AM
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What email address have you been using?

If you take yourself too seriously expect me to do the exact opposite
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Old 01-28-2015, 12:49 PM
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Quote:
Originally Posted by JimWilson View Post
What email address have you been using?
My last exchange was with support@nxgtechnology.com. Honestly the more I think about it, the more I may just drop everything considering this would be the second sub I've sent to them on my own dime. I know this is what happens when you buy from small companies like this, but to have the Sub they sent back to me in September go bad in about three months is really really disappointing.
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Old 01-28-2015, 01:38 PM
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Quote:
Originally Posted by ppilot View Post
Anybody hear anything back from these guys? I was going to make a claim with Amex, but unfortunately the extended warranty doesn't start until the Manfufacturer's expires (NXG's is 2 years). If I don't hear anything back from them in about a week or so I will likely threaten to file a claim with the BBB.
I sent them an email in early Dec asking when the bas500 would be for sale again. I got a reply about 5 weeks later that was nothing more than an Amazon link to the sub. And I mean nothing else. Not even a " Thank you for your interest" or "Please let us know if there's anything else we can help you with".
Now it's not listed at Amazon anymore.
This along with the complaints that I have heard I would not do business with them and will not suggest their subs anymore.
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Old 01-28-2015, 03:17 PM
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Quote:
Originally Posted by ppilot View Post
My last exchange was with support@nxgtechnology.com. Honestly the more I think about it, the more I may just drop everything considering this would be the second sub I've sent to them on my own dime. I know this is what happens when you buy from small companies like this, but to have the Sub they sent back to me in September go bad in about three months is really really disappointing.
Try this one instead. In the past it's yielded better results for me.

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Old 01-28-2015, 03:27 PM
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Try this one instead. In the past it's yielded better results for me.
Appreciate it Jim. Just sent an email off to both addresses, so hopefully I get something back.
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Old 01-29-2015, 07:18 PM
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Just an update. NXG support responded pretty quickly today and said they are were checking something with their parts suppliers.
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Old 01-29-2015, 07:52 PM
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Just an update. NXG support responded pretty quickly today and said they are were checking something with their parts suppliers.
Sounds rather vague.
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Old 02-17-2015, 09:24 PM
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So NXG customer service ended up being super responsive and shipping me a brand new sub at no charge. After some previous issues, they definitely resolved everything in satisfactory matter. If they continue to provide customer service at this level I have no problems recommending them again.

Last edited by ppilot; 02-17-2015 at 09:29 PM.
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Old 02-17-2015, 09:42 PM
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I'm glad it ultimately worked for you.

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Old 02-17-2015, 10:59 PM
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Quote:
Originally Posted by ppilot View Post
So NXG customer service ended up being super responsive and shipping me a brand new sub at no charge. After some previous issues, they definitely resolved everything in satisfactory matter. If they continue to provide customer service at this level I have no problems recommending them again.
Glad to hear it but they shouldn't need a kick in the arse to do the right thing.
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Old 02-18-2015, 06:00 PM
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But in the end they made right on it and its the same way it was for me. I actually have a spare amp now as they didnt make me send back the one i got with a defective switch so if need be i can swap out the switch and have a fully working spare amp. All of my experiences with them have been great but at times they can be slow to respond. They have still impressed me i am very happy with the NXG it has been flawless after a bumpy start. I use it for several hours every weekend. Still say its worth more than they charge for it. Might pick a second one up soon.
sleepn likes this.
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Old 02-18-2015, 07:05 PM
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Still say its worth more than they charge for it.
Where have I heard that before? Oh wait...

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Old 02-18-2015, 07:21 PM
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Haha. Hey jim good to hear from you again. I try to spread the word of NXG anytime i can. Its a great sub for its price and i dont think it gets the credit it deserves.
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Old 04-02-2015, 03:11 PM
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I've been enjoying my sub-500 for over a week now but I'm having a difficult time with the intermittent stand by. I knew this was an issue, but I didn't think it was as bad as I am experiencing.

Bass heavy, (dynamic) movies at decent volume do not cause the sub to go into stand by at all. However, anything at lower volume, or non 5.1 material, causes the sub to cut out every few min. I'm waiting for break in before calibration, but the settings are as follows:

Onkyo tx-nr535. Sub and all speaker level set to 0. Bass +2. Speakers set to small 80 hz.

Is there anything I can do to remedy this? I refuse to simply turn the sub on and off every time I want to enjoy my HT. I would hook up an extra power supply for the sub to use if I could get the Onkyo to trigger it once turned on, but I'm not sure if that would be easily done. I also suspect that might damage the amp..

Any insight would be appreciated.
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Old 04-02-2015, 03:16 PM
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Your only option is to leave it on all the time. A Y-splitter won't cure it.
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Old 04-02-2015, 03:47 PM
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Is that what people are doing? Seems like a big hassle.
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Old 04-02-2015, 04:52 PM
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Originally Posted by mtr572 View Post
Is that what people are doing? Seems like a big hassle.

What seems like a big hassle? Moving the switch from auto to on?
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Old 04-02-2015, 04:59 PM
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Quote:
Originally Posted by mtr572 View Post
I've been enjoying my sub-500 for over a week now but I'm having a difficult time with the intermittent stand by. I knew this was an issue, but I didn't think it was as bad as I am experiencing.

Bass heavy, (dynamic) movies at decent volume do not cause the sub to go into stand by at all. However, anything at lower volume, or non 5.1 material, causes the sub to cut out every few min. I'm waiting for break in before calibration, but the settings are as follows:

Onkyo tx-nr535. Sub and all speaker level set to 0. Bass +2. Speakers set to small 80 hz.

Is there anything I can do to remedy this? I refuse to simply turn the sub on and off every time I want to enjoy my HT. I would hook up an extra power supply for the sub to use if I could get the Onkyo to trigger it once turned on, but I'm not sure if that would be easily done. I also suspect that might damage the amp..

Any insight would be appreciated.
Quote:
Originally Posted by MIX_MASTER_ICE View Post
Your only option is to leave it on all the time. A Y-splitter won't cure it.

Actually, if he has a single RCA from his receiver to the sub using one input on the sub and he adds a y cable to split the signal from the AVR to both inputs on the sub, it will increase the signal going to the sub and possibly prevent the sub from going to sleep due to lack of signal. However, the gain will need to be turned down on the sub to compensate for said increase of signal.

Realistically, all you have to do is turn up the sub level in your AVR and turn down the gain on the sub to achieve the same result. But since you are already at 0 on the sub level, it isn't recommended to go into the + side of the sub level.

Last edited by zeus33; 04-02-2015 at 05:03 PM.
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Old 04-02-2015, 05:00 PM
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Yea, it's just one more thing to turn on and forget to turn off. Do other subs have this issue?
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Old 04-02-2015, 05:12 PM
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Thanks. I'll try to turn up the gain on AVR. I just don't want to overdrive the sub amp.
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Old 04-02-2015, 05:24 PM
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Quote:
Originally Posted by zeus33 View Post
Actually, if he has a single RCA from his receiver to the sub using one input on the sub and he adds a y cable to split the signal from the AVR to both inputs on the sub, it will increase the signal going to the sub and possibly prevent the sub from going to sleep due to lack of signal. However, the gain will need to be turned down on the sub to compensate for said increase of signal.

Realistically, all you have to do is turn up the sub level in your AVR and turn down the gain on the sub to achieve the same result. But since you are already at 0 on the sub level, it isn't recommended to go into the + side of the sub level.
I tried the Y-splitter on this sub and it made no difference.
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Old 04-02-2015, 05:35 PM
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Originally Posted by MIX_MASTER_ICE View Post
I tried the Y-splitter on this sub and it made no difference.

Interesting. The guys in the PSA thread repeat Tom's recommendation of doing that to gain some signal. IIRC, it's supposed to add 6 db. I wonder why it doesn't work that way with the NXG?

I stand corrected.

You can still try upping the sub level in the AVR.
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Old 04-02-2015, 05:37 PM
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Originally Posted by mtr572 View Post
Yea, it's just one more thing to turn on and forget to turn off. Do other subs have this issue?

He meant leave it on all the time, not switch it every time you want to use it. They don't draw much power when they don't have a signal.

A quote about power consumption when left on from the PSA thread::

Quote:
Originally Posted by Tom Vodhanel View Post
Our BASH and ICE amps are full DSP-ed and green. So in "sleep" mode they are drawing 1/2 watt. Other brands can draw up to 15-20 watts. So there really isn't any concern with energy savings.

Tom V.
Power Sound Audio

Last edited by zeus33; 04-02-2015 at 05:41 PM.
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Old 04-02-2015, 05:39 PM
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Quote:
Originally Posted by zeus33 View Post
Interesting. The guys in the PSA thread repeat Tom's recommendation of doing that to gain some signal. IIRC, it's supposed to add 6 db. I wonder why it doesn't work that way with the NXG?

I stand corrected.

You can still try upping the sub level in the AVR.
The NXG suffers the same poor auto on/off issues like the Dayton subs. I had 3 of the sub-1200's and every one of them had the same issue. Y-splitter made no difference on these, either.
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Old 04-02-2015, 05:53 PM
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I had no idea the amp's draw was so low. I feel better about accidentally leaving it on now. Over all I'm really happy with my purchase. No complaints with the sound.
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Old 04-03-2015, 08:58 AM
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An AVR level of +10 did nothing so I guess it stays on.

Thanks for the input guys.
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Old 04-03-2015, 11:33 AM
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Thanks for the input guys.


"input"? No pun intended?

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Old 04-03-2015, 01:12 PM
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I use a pair of KEF X300A self powered speakers for casual TV viewing and their "auto-on" circuit doesn't come alive until I get to 18 on the TV volume using analog output to them.
I leave the NXG on all the time now. Just in case.
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Old 04-03-2015, 07:50 PM
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My nxg stays on at all times. The auto on sucks BUT for the price it can't be beat. I just leave it on and forget about it.
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