Epik updated their Facebook and Blog... - AVS Forum
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post #1 of 24 Old 06-05-2013, 03:14 PM - Thread Starter
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Just an FYI for those that still give a crap...

EPIK FACEBOOK AND BLOG UPDATE
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post #2 of 24 Old 06-05-2013, 05:23 PM
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I read the blog, it sure sounds like the intend to stay in business. This is still no excuse for poor communication with established customers!

Klipsch RF 7 based HT 7.4, Pioneer SC 35, Acurus Five 200 amp, Chase SS 18.2(2), VS 18.1(2), Samsung BDP F 7500, Asus/My Book Live HPC 4 TB

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post #3 of 24 Old 06-05-2013, 05:28 PM
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They got money
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post #4 of 24 Old 06-05-2013, 05:38 PM
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after being quiet they update their information?.

I wanted to buy one of theirs subs awhile back, sent them a email and never heard back.

 

I guess i'll move along. Thanks for the update! :)


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post #5 of 24 Old 06-05-2013, 08:51 PM
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It's hard to get excited about this, but I am curious to see how everyone accepts their new sub line, if it comes to light. Since they went silent and shut their phones down (???), a new comer, PSA, has come in and set the bar high for ID.
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post #6 of 24 Old 06-05-2013, 09:16 PM
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Originally Posted by ndskurfer View Post

It's hard to get excited about this, but I am curious to see how everyone accepts their new sub line, if it comes to light. Since they went silent and shut their phones down (???), a new comer, PSA, has come in and set the bar high for ID.

Agreed, unless they come out with top shelf products at unbeatable prices they really cant compete given their reputation.

Only thing PSA can improve on is the aesthetics of their subwoofers, if Epik can come out with a aesthetically pleasing compact sealed 18" subwoofer in a nice finish that rivals SVS SB13 ultra, ULS15, and Ryhmik e15 that would be a good start, I for one was burned by Epik, Chad really left me sour unless they come out with a game changer I would rather spend more elsewhere before I buy anything from them again.
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post #7 of 24 Old 06-06-2013, 12:16 AM
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As much as I want to be excited for Epik, because more competition in the sub world is always better. I just can't. You don't fall of the face of the earth for 6 months, and leave everyone hanging. Further not addressing quality control issue, and quite frankly acting as if you customers are a bother not your family is unacceptable. The Epik thread has been filled with terrified customers, many of which are still trying to get help with broken or defective sub woofers. I'm sorry but Epik has earned is bad reputation. And as someone mentioned people, Power sound Audio have been building product and helping their customers while also maintaining quality. Epik has no excuse. No matter the quality of their new product I won't recommend anyone buy Epik, heck given the option if someone has another choice I might suggest they not go with epik.

Even as exciting as news of a new driver / amp combo is to me, I can't help but point out that for the most part output given enough money is no longer a problem. Funk Audio, JTR Speakers, Seaton Sound, Danley, and Power Sound Audio all offer super heavy hitters in terms of output. With the upcoming release of the Power Sound audio Triax there now many options for high output.

sealed

JTR Cap, S1, and S2
Seaton Sumbserive (HP)
Power Sound Audio Triax

Ported

JTR Captivator (regular and 1000w model)

Not to mention that amp power limitations are no longer a problem now that top tier of subs are using Speaker power Amps.

And that I'm sure even Epik comes out with something crazy you can beat their competition won't be far behind. And Oh ya they will actually communicate with their customers.
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post #8 of 24 Old 06-07-2013, 07:53 AM
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The epik thread isn't full of people who have been burned by Epik. Let's not exaggerate things out of proportion. They are maybe a couple of people who couldn't get hold of Chad. Not great, but not as bad as you state.
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post #9 of 24 Old 06-07-2013, 11:48 AM
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Originally Posted by KidHorn View Post

The epik thread isn't full of people who have been burned by Epik. Let's not exaggerate things out of proportion. They are maybe a couple of people who couldn't get hold of Chad. Not great, but not as bad as you state.

The "Sold Out" announcement happened on 11/29/12:
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22643379

Since then there have been the following people looking for service on their subs and not getting it:

http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22644493
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22644645
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22645047
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18810#post_22652393
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18810#post_22654076
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18810#post_22668547
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18840#post_22705692
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18840#post_22706359
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18840#post_22707167
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18900#post_22738246
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18900#post_22794462
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18990#post_22855572
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19020#post_22903040
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19020#post_22903886
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19050#post_22911907
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19050#post_22918520
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19050#post_22918671
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19080#post_22929490
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19080#post_22940855
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19140#post_23006297
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19170#post_23078838
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19200#post_23098023
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19260#post_23150993
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19290#post_23173827
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19290#post_23174152
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19290#post_23186446
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19320#post_23199275
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19320#post_23216017
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19320#post_23217924
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19410#post_23255460
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19440#post_23313087
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19470#post_23356286
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19500#post_23378359
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19530#post_23397661
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19530#post_23398570

So, yeah, just a "couple of people"; there's no like "pattern" or anything like that! eek.gifrolleyes.gif

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post #10 of 24 Old 06-07-2013, 04:52 PM
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And that is just from AVS. eek.gif
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post #11 of 24 Old 06-07-2013, 06:53 PM
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Quote:
Originally Posted by craig john View Post

The "Sold Out" announcement happened on 11/29/12:
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22643379

Since then there have been the following people looking for service on their subs and not getting it:

http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22644493
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22644645
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22645047
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18810#post_22652393
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18810#post_22654076
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18810#post_22668547
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18840#post_22705692
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18840#post_22706359
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18840#post_22707167
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18900#post_22738246
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18900#post_22794462
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18990#post_22855572
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19020#post_22903040
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19020#post_22903886
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19050#post_22911907
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19050#post_22918520
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19050#post_22918671
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19080#post_22929490
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19080#post_22940855
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19140#post_23006297
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19170#post_23078838
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19200#post_23098023
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19260#post_23150993
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19290#post_23173827
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19290#post_23174152
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19290#post_23186446
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19320#post_23199275
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19320#post_23216017
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19320#post_23217924
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19410#post_23255460
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19440#post_23313087
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19470#post_23356286
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19500#post_23378359
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19530#post_23397661
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19530#post_23398570

So, yeah, just a "couple of people"; there's no like "pattern" or anything like that! eek.gifrolleyes.gif

Craig

Never mind all that. Did you see dat perty picture of dat dem back of a driver Craig?

 

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J Dunlavy:.. if you stop to think about it, no loudspeaker can sound more accurate than it measures.

 

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post #12 of 24 Old 06-07-2013, 08:22 PM
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Never mind all that. Did you see dat perty picture of dat dem back of a driver Craig?
You mean the CAD drawing?

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post #13 of 24 Old 06-08-2013, 04:44 AM
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Picture...drawing...you're so cynical Chu. I'd put money down on it now if I could. It's dat dam perrrrty..

Geez...trying to purposely spell incorrectly on an iPad is a pain....

 

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post #14 of 24 Old 06-08-2013, 04:50 AM
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Quote:
Originally Posted by craig john View Post

The "Sold Out" announcement happened on 11/29/12:
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22643379

Since then there have been the following people looking for service on their subs and not getting it:

http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22644493
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22644645
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18780#post_22645047
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18810#post_22652393
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18810#post_22654076
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18810#post_22668547
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18840#post_22705692
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18840#post_22706359
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18840#post_22707167
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18900#post_22738246
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18900#post_22794462
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/18990#post_22855572
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19020#post_22903040
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19020#post_22903886
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19050#post_22911907
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19050#post_22918520
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19050#post_22918671
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19080#post_22929490
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19080#post_22940855
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19140#post_23006297
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19170#post_23078838
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19200#post_23098023
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19260#post_23150993
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19290#post_23173827
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19290#post_23174152
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19290#post_23186446
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19320#post_23199275
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19320#post_23216017
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19320#post_23217924
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19410#post_23255460
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19440#post_23313087
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19470#post_23356286
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19500#post_23378359
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19530#post_23397661
http://www.avsforum.com/t/885079/official-epik-subwoofer-thread/19530#post_23398570

So, yeah, just a "couple of people"; there's no like "pattern" or anything like that! eek.gifrolleyes.gif

Craig

Almost all of these posts are from people who weren't burned in any way. These are people who couldn't get hold of Chad for one reason or another. Almost none of them had warranty issues that weren't resolved. Another example of massive exaggeration of the situation rolleyes.gif . I'm not saying what Chad did is a good business practice, let's just not act like 5 year olds.
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post #15 of 24 Old 06-08-2013, 04:55 AM
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Originally Posted by KidHorn View Post

Almost all of these posts are from people who weren't burned in any way. These are people who couldn't get hold of Chad for one reason or another. Almost none of them had warranty issues that weren't resolved. Another example of massive exaggeration of the situation rolleyes.gif . I'm not saying what Chad did is a good business practice, let's just not act like 5 year olds.

Lets also not try be apologist either. Epik ruined their reputation. You don't do that to customers. Further you don't go MIA for 6 months. Come back teasing new product and not address the issue. Epik has enough competition that their is no reason at all to consider them. Chad still hasn't posted here on AVS, to you know make amends with the people he let down. People bought a product from him. Its not like he ran a freaking charity.
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post #16 of 24 Old 06-08-2013, 05:12 AM
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Quote:
Originally Posted by KidHorn View Post

Almost all of these posts are from people who weren't burned in any way. These are people who couldn't get hold of Chad for one reason or another. Almost none of them had warranty issues that weren't resolved. Another example of massive exaggeration of the situation rolleyes.gif . I'm not saying what Chad did is a good business practice, let's just not act like 5 year olds.

+1

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post #17 of 24 Old 06-08-2013, 05:25 AM
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Originally Posted by oneeyeblind View Post

Lets also not try be apologist either. Epik ruined their reputation. You don't do that to customers. Further you don't go MIA for 6 months. Come back teasing new product and not address the issue. Epik has enough competition that their is no reason at all to consider them. Chad still hasn't posted here on AVS, to you know make amends with the people he let down. People bought a product from him. Its not like he ran a freaking charity.

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post #18 of 24 Old 06-09-2013, 04:28 AM
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Originally Posted by oneeyeblind View Post

Lets also not try be apologist either. Epik ruined their reputation. You don't do that to customers. Further you don't go MIA for 6 months. Come back teasing new product and not address the issue. Epik has enough competition that their is no reason at all to consider them. Chad still hasn't posted here on AVS, to you know make amends with the people he let down. People bought a product from him. Its not like he ran a freaking charity.

I agree. Chad (had/still has) horrible CS for the past 7 months or so. There were maybe a handful of people who had to go through a lot effort to get warranty service and maybe 1 or 2, that I'm aware of, who gave up trying to get warranty service.

What Chad didn't do is sell a bunch of defective products and refuse service. He didn't do anything criminal.

I think his lack of CS is probably enough to drive away most people. I don't think we need to exaggerate what he did on top of that.

I wouldn't go so far as to say I would never do business with him, I would just lump him in with buying something from ebay or used. You get what you get and if there's something wrong, there's s good chance you won't get it fixed for free.
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post #19 of 24 Old 06-09-2013, 03:14 PM
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Originally Posted by deepat04 View Post

Agreed, unless they come out with top shelf products at unbeatable prices they really cant compete given their reputation.

Only thing PSA can improve on is the aesthetics of their subwoofers, if Epik can come out with a aesthetically pleasing compact sealed 18" subwoofer in a nice finish that rivals SVS SB13 ultra, ULS15, and Ryhmik e15 that would be a good start, I for one was burned by Epik, Chad really left me sour unless they come out with a game changer I would rather spend more elsewhere before I buy anything from them again.

PSA now offers all models in a multitude of different finishes.
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post #20 of 24 Old 06-10-2013, 06:59 PM
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Originally Posted by basshead81 View Post

PSA now offers all models in a multitude of different finishes.

Yes, I saw that. PSA is slowly becoming the leader of the pack. Congrats to the PSA team!
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post #21 of 24 Old 06-11-2013, 08:20 AM
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Originally Posted by basshead81 View Post

PSA now offers all models in a multitude of different finishes.

Not quite but they're definitely getting pretty darn close imo.

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post #22 of 24 Old 06-11-2013, 12:34 PM
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Originally Posted by ratm View Post

Just an FYI for those that still give a crap...

EPIK FACEBOOK AND BLOG UPDATE


I live only about 40 minutes away from Epik, I should take a trip out and check them out... I avoided them when I bought my MFW's 4 years ago because he never called me back, seems things haven't changed. Then again look what happened at AV321... rolleyes.gif

I contend that for a nation to try to tax itself into prosperity is like a man standing in a bucket and trying to lift himself up by the handle. -- Winston Churchill
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post #23 of 24 Old 06-11-2013, 01:00 PM
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Originally Posted by basshead81 View Post

PSA now offers all models in a multitude of different finishes.

I think only the Triax, XV15 and XS30's are available in veneered finishes now.
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post #24 of 24 Old 06-11-2013, 01:44 PM
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Originally Posted by jbrown15 View Post

I think only the Triax, XV15 and XS30's are available in veneered finishes now.

Ah ok thanks for clearing that up.
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