You have all the settings right, so I'd call BIC. I will say this. When I first turned on my BIC it didn't appear to be working because I really couldn't hear any bass coming from it. I placed my hand underneath against the woofer and it was indeed moving. It took a good day for me to start hearing it and a good week before it was doing what it was suppose to be doing and a good month to reach the depth I was expecting. I had read from others that the butyl rubber surrounds do take some time before limbering up. If your woofer isn't moving then there is a problem with the BASH amp.
Music area: Magnepan 3.6, McIntosh MC2205 amp & C48 preamp, SVS SB13-Ultra, Oppo BDP 95, dbx 3BX, and assorted equipment.
Movie area: EMP Tek E5Bi (were rebadged to R5Bi), RBH/EMP Tek R55Ti, PSA S3000i, Denon X2000, Oppo BDP 83.