Just for the record, we're good with everything that has been posted on this thread. Criticism is valid here to be sure. I'm good at a few things, not so good at others. All the feedback in this thread lets me know what I need to work on most. Hey, we *love* the group hug threads as much as the next OEM.. But let's face it, it is threads like this which will make us a better company in the future.
Power Sound Audio
Tom you guys really do a great job and there are times when unforeseen circumstances cause a hiccup in the system and there's just no way of knowing when something might happen or what that something might be until after it's happened. I agree with you on the whole email thing and the difficulty of getting a system in place that would allow you guys to be able to email every person who has something on order. Just is not feasible right now.
But I will also say that updating your website is very doable and should only take a minute or two to post something regarding the back orders. Being a small business owner who depends heavily on the web I can say I know for sure that a quick two minute update could really go a long way to quieting this type of angst. If I were to take anything away from this thread it would be to use your website for updates on current issues. Will it make everyone happy? No. But it will help and it won't require any money, or new systems or hiring of help.
Finally, just allow me to reiterate that you guys are doing a fantastic job over all and personally I've always been thrilled with your product and customer service.
I agree, we need to focus on the website much more. This is very valid criticism. I stopped there yesterday for something and realized we didn't even have pictures of the Triax driver....yeah....I'm only 3 months late on that one (sigh).
Power Sound Audio
No doubt. See post 83.
My experience with Rythmik was similar. I got no auto-emails, calls or anything. But when I asked I got prompt answers. Also, when I complained about the website order process Brian fixed it within a few hours! Not my order, the website!
I was very nervous dropping $1400 on an ID sub and probably emailed or PM'd everyday. Next time I won't worry. But your first ride in this rodeo can be nerve wracking.
Interesting comments. I had a big problem with PSA's website. Matter-of-fact, I took PSA off my list and I moved on. Long story short, I came back to PSA's website several months later and it still had the same problem. I emailed Tom and told him his website drove me nuts. It was fixed the next day. I also argued with Tom (one way argument, he was always the consummate professional) concerning a few of the specs, but decided to give his sub an audition anyway (yes, I was more than willing to send it back on my dime if it didn't perform the way I thought it should). Turns out I was happily surprised with their product and their customer service. And yes, there was a delay in my delivery (ordered July 4th and received it Aug 7th). I had absolutely no problem with the delay -- heck, I waited 3 months for my Maggies.
Internet Direct subwoofer manufacturers are in an extremely competitive business and all I personal dealt with (Hsu -- the longest running I.D. sub manufacturer, PSA and SVS) left me feeling very confident, not only in their product, but their willingness to step to the plate and help in case of a problem and keep one informed. I have no doubt that Rythmik is the same way.
Music area: Magnepan 3.6, McIntosh MC2205 & C48, SVS SB13-Ultra, Oppo BDP 95 and assorted equipment.
Movie area: EMP Tek R5Bi, PSA XS30, Denon X2000, Oppo BDP 83.
Just for fun I had my SPL meter handy & set it to 90...LP is situated ~12.5' away MV was at -20dbs and I saw peaks right around 103dbs pretty good from were I'm sitting I'd say...scared the heck out of my missus & she was upstairs, at the time....she yelled down with the proverbial turn it down....blah blah...from the top of the stairs.
Anyhow that picture has always been atop my previous subs and that was the only time it had come close to falling off...man... I like what 2 subs can do for you....
I hope you guys really enjoy your new subs when they finally arrive...
Old Indian proverb: We don't inherit the earth from our ancestors, but we borrow it from our children!
Ascend Acoustics Towers, STC w RAAL, 200 SE in espresso
54" of Panasonic Bliss, Anthem MRX 300
Sony BDP-S380, TechnicsCD player, Apple TV
PSA XS30 SE in Cordovan Cherry & Svs SB13U in sig
Just a quick heads-up. We just upgraded the incoming shipment to guarantee it will be here tomorrow morning by 10am. So your order will definitely ship within 24 hours. I just finished the BOL for it and we will have all the tracking information off to you as soon as we load it on the outbound freight truck(they will likely be here about 3-4pm tomorrow).
Please let me know if you have any other questions and thanks again for all the patience and feedback you have shown to date.
Power Sound Audio
In the other part of the email from yesterday he said a big shipment comes in tomorrow and another one on Tuesday. So it sounds like the latest yours would be build would be Tuesday. So it sounds close.
We'll have quite a few tracking info emails going out in the next 4-6 hours.
By Tuesday/Wednesday we should be just about 100% caught up and back to normal(product shipping within 1-2 days of order).
Power Sound Audio
Sub arrived today,
Craftsmanship= outstanding, very well built and crafted sub
will hook up my new receiver and blu ray this weekend, so i'll let you know on the sound.. but so far i'm happy with the way it looks, looks super stout...
Switch your updates over to the PSA Owners thread, it will get more traffic.
|Power Sound Audio|