I have had unfortunate experience with svs this past month. I ordered 2 svs sb13 ultra subs, which were never received. 2 weeks had past from order date and still nothing. I get tracking number and track.FedEx tracking says that they were delivered to address and signed for a week earlier. Package was delivered at 9am and signed with a scribbled signature not matching mine. I do not return home from work till at least 730pm so the package would have sat outside all day. I contacted fedex quickly and told them my situation, they would send info to trace dept and I would hear back after 48 hours. I continued to contact svs regarding the situation and was told Dan would return my call. For 2 days Dan was calling the wrong number then decided to write an email to me...
Based on a message received by a member of our Customer Service team, there may be some confusion regarding the delivery and receipt of your 2 SB13-Ultra subwoofers from your order 28679-993.
Since you have not returned my calls to discuss, we are assuming that there was just some initial confusion and they are now in your possession. However, if that is not the case and because this is across state lines, we would need to involve both the federal and local law enforcement agencies and file the proper police reports and begin a criminal investigation.
As you can see from the attached documents, FedEx is showing proof of delivery at your delivery address and also showing that is was signed for on January 6th 2014.
Please get back to us as soon as possible and let us know if the confusion has been reresolved. If not, we will begin filing all of the proper documentation with the authorities so that we can expedite a resolution to this issue.
Since the email, I've gone local police department and they cannot do anything because theres no proof of criminal activity. When I told Dan from svs this he quickly demanded the officers name that told me and his tel number. This made me feel as if I was being dishonest with him. Then began asking who and when did I speak to at fedex so he can confirm all info. Fedex had told me that $3200 package was sent uninsured and indirect signature required. When I looked up indirect signature required it basically says anyone can sign. Very stupid move on svs. My feeling is that package was delivered to the wrong address because during the Christmas season they hire anyone to help with the increase of packages.
Throughout this ordeal svs has made me feel as though I'm screwing them and that this situation is impossible. Dan at svs doesn't seem as proactive as I am in trying to get this resolved. Ive gone to 2 fedex offices and local police department in person but have gotten no where. Svs just asks who have you spoken to and we want their info. Well I'm fed up with being treated like that. Ive done all that I can. I have disputed the charge with my credit card and will never purchase anything from svs. Poor customer service and very stupid shipping Dept.
What sub's do I buy now??