* Offical Velodyne Support Thread * - Page 325 - AVS Forum
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Update regarding my defective unit ( DD15+)

Dear all,

As you may know, I've shared here few weeks ago a description of the problem that I'm currently facing to with my Velodyne DD15+ (bought in Paris at the end of 2011) : for more details, please see page 319 of this thread.

After some discussions with "Rob Morse" and "Jeff at Velodyne" (via PM), it was clear that I had to have my subwoofer serviced. I've then made the travel from Normandie to Paris to have it serviced (thanks to my local dealer) by the french distributor, HamySound. Unfortunately, I learnt at that time that even if this subwoofer was still under the umbrella of the "3 years US guarantee", it was exceeding the 2 years european guarantee by several months... :-(

After investigations by the technical staff from Hamysound, it appears that the complete amplification board has to be changed. To do so, Hamysound is asking me 700€ (about 905 US $ !) parts+labor. I'm very surprised that such a high-end subwoofer (that I've purchased for 4840€ in France (about 6000 US $ !!!) has to be serviced just few months after the legal guarantee. I have to add that this subwoofer was NEVER driven hard (especially because my wife was pregnant in the 2012/2013 timeframe, my young daughter is here to testify ;-) so I don't understand the reason of such an expensive repair especially for a device that was respected and used at low volume (05-15), only during several dozen of hours. To me, it seems that this unit had a hidden defect when I bought it...

I've explained this issue to velodyne thanks to the "contact us" section of their web site and have asked for a gesture of goodwill but with no success. Is there someone here that might help me ?

Many thanks in advance !
With my best regards,

Flo, from France
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post #9722 of 9722 Old Today, 08:00 AM
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Quote:
Originally Posted by Flo from France View Post
Dear all,

As you may know, I've shared here few weeks ago a description of the problem that I'm currently facing to with my Velodyne DD15+ (bought in Paris at the end of 2011) : for more details, please see page 319 of this thread.

After some discussions with "Rob Morse" and "Jeff at Velodyne" (via PM), it was clear that I had to have my subwoofer serviced. I've then made the travel from Normandie to Paris to have it serviced (thanks to my local dealer) by the french distributor, HamySound. Unfortunately, I learnt at that time that even if this subwoofer was still under the umbrella of the "3 years US guarantee", it was exceeding the 2 years european guarantee by several months... :-(

After investigations by the technical staff from Hamysound, it appears that the complete amplification board has to be changed. To do so, Hamysound is asking me 700€ (about 905 US $ !) parts+labor. I'm very surprised that such a high-end subwoofer (that I've purchased for 4840€ in France (about 6000 US $ !!!) has to be serviced just few months after the legal guarantee. I have to add that this subwoofer was NEVER driven hard (especially because my wife was pregnant in the 2012/2013 timeframe, my young daughter is here to testify ;-) so I don't understand the reason of such an expensive repair especially for a device that was respected and used at low volume (05-15), only during several dozen of hours. To me, it seems that this unit had a hidden defect when I bought it...

I've explained this issue to velodyne thanks to the "contact us" section of their web site and have asked for a gesture of goodwill but with no success. Is there someone here that might help me ?

Many thanks in advance !
With my best regards,

Flo, from France
Velodyne did receive your email, it was in this mornings in box and I have responded to your email. In my email I asked for you to provide some additional details so that we might be able to assist you. Please reply to my email with the requested information, I will then discuss the matter with our French distributor to see if they are willing to work with you.

When in comes to audio there are seldom right and wrong answers.  The opinions of "experts" are just that, and should be used as a suggestion only.  Remember at the end of the day it is your money, your system, and you will need to listen to it.
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