Update regarding my defective unit ( DD15+)
As you may know, I've shared here few weeks ago a description of the problem that I'm currently facing to with my Velodyne DD15+ (bought in Paris at the end of 2011) : for more details, please see page 319 of this thread.
After some discussions with "Rob Morse" and "Jeff at Velodyne" (via PM), it was clear that I had to have my subwoofer serviced. I've then made the travel from Normandie to Paris to have it serviced (thanks to my local dealer) by the french distributor, HamySound. Unfortunately, I learnt at that time that even if this subwoofer was still under the umbrella of the "3 years US guarantee", it was exceeding the 2 years european guarantee by several months... :-(
After investigations by the technical staff from Hamysound, it appears that the complete amplification board has to be changed. To do so, Hamysound is asking me 700€ (about 905 US $ !) parts+labor. I'm very surprised that such a high-end subwoofer (that I've purchased for 4840€ in France (about 6000 US $ !!!) has to be serviced just few months after the legal guarantee. I have to add that this subwoofer was NEVER driven hard (especially because my wife was pregnant in the 2012/2013 timeframe, my young daughter is here to testify ;-) so I don't understand the reason of such an expensive repair especially for a device that was respected and used at low volume (05-15), only during several dozen of hours. To me, it seems that this unit had a hidden defect when I bought it...
I've explained this issue to velodyne thanks to the "contact us" section of their web site and have asked for a gesture of goodwill but with no success. Is there someone here that might help me ?
Many thanks in advance !
With my best regards,
Flo, from France