SVS Service - AVS Forum
Forum Jump: 
 
Thread Tools
post #1 of 2 Old 12-06-2004, 08:44 AM - Thread Starter
Member
 
jmicheal's Avatar
 
Join Date: Nov 2003
Location: Middle Georgia
Posts: 24
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I want to give SVS a huge thumbs up for outstanding service after the sale.

In late July I ordered a B-Stock PC-Ultra from SVS. I completed my theater in early September (just in time for Auburn Football in HD) and was very happy with the performance of the sub. When I got back in town after Thanksgiving I put in a new demo disk from Clarence (CRT forum) and noticed a popping / rattle sound from the subwoofer. Listening level was @ 9:00 on the dial. I emailed SVS and Tom replied. He told me to take the driver out to verify that was the problem.

To make a long story a bit shorter, Tom sent me a replacement driver free of charge and I received it three days later. Subwoofer is working perfectly again.
jmicheal is offline  
Sponsored Links
Advertisement
 
post #2 of 2 Old 12-06-2004, 09:46 AM
Newbie
 
neronero's Avatar
 
Join Date: Dec 2004
Posts: 11
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
200% agree! They have realllllly good customer service.
neronero is offline  
Closed Thread Subwoofers, Bass, and Transducers

User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off