This reply is not HSU sub related, but it is a support question on a HSU product, the VT254 surround speaker from the HSU ventriloquist system. A few weeks ago I had one of them stop working, no output at all. After verifying the receiver channel powering the speaker was o.k, I figured that probably the driver went bad, since there was zero output. The ventriloquist system was purchased 2 years ago from CompUSA when they were authorized by HSU to sell this system and some HSU subs, so it is still under the 7 year manufacturer's warranty. I contacted HSU and after speaking with one of their techs, was told to send the speaker in, along with the rear center which always played distorted since the system was purchased. The first thing the tech told me in the conversation was that "blown" drivers were not covered under the HSU warranty, which really surprised me, because I had never run into this caveat to a speaker warranty before, and reviewing the ventriloquist warranty it does not say that "blown" drivers are excluded. When HSU checked the speakers, a customer service rep told me both of them had "blown" drivers, and that repairing the drivers would not be a warranty covered item, so I would have to pay for the repairs. I asked to speak with the person who diagnosed the issue, and the tech told me the same thing, their warranty does not cover "blown" drivers, and that even though it is not stated in the warranty terms, it falls under customer misuse/abuse. I explained how the speakers were used, hooked up to a 5 channel onkyo tx-ds 595 receiver (rated at 75w/channel), with max volume limits, and moderate starting volume defaults setup to prevent high volumes from hitting at startup, or cranking the volume to distortion levels, and asked the tech if it was likely these conditions were considered "abusive" His response was no.... but HSU does not cover "blown" drivers. I then asked if the driver could be "blown" without abusing it and he agreed it could, but it was highly unlikely. While not expensive, the cost including my paying for shipping both ways, is basically what it would have cost me to have just ordered a brand new VT254 as a replacement, and not even use the warranty. After I told the tech that I did not want the rear center repaired, since I don't need it anyway, he did say they would not charge me to repair it...maybe it was done already, I don't know. I guess I am posting here to see if this is really the way most warranties on speakers are handled now a days, because in past dealings with Boston Acoustics or Klipsch, they repaired speakers with "blown" drivers under warranty without question. Not sure what good a 7 year speaker warranty is, if the most likely part to fail, the driver is not covered. I really like the sound the Ventriloquist system puts out, but feel like without stating "blown" drivers are not covered in the warranty, this feels like either a tech does not really understand the warranty on the product, or HSU does'nt want to honor the 7 year warranty.