PUBLIC SERVICE ANNOUNCEMENT about experience with Outlaw Audio
Hi All, haven't posted here in awhile due to selling my two lfm-1 plus subs after a horrible experience with Outlaw customer service. Two years later, I just had another AWFUL experience with them and wanted to share with everyone. Call me a troll if you'd like, but I am not the type of person who normally gets on the internet just to let others know about a bad experience. I had posted awhile back about an issue I had with my subs. Unavol had asked me about it via PM, and due to the sensitive nature at the time, I did not want to publicly state the outcome. Due to my recent experience, I no longer care what Outlaw thinks of me so here is a slimmed down version of my private message to Unavol two years ago.
Outlaw owners thread-Post 7378
Hey. I was reluctant to post in the thread so thought I would answer your question in post 7378 through pm...outlaw accused me (on phone) of bashing them on this forum when I expressed my frustrations with their service in my posts. They ended up agreeing to go above and beyond and have me send the sub in, which in my opinion, was because they thought I was tarnishing their reputation. Their determination ended up being that moisture caused my cabinet paint to crack, and just sent the sub back to me. According to Diane, The determination was made by running their hand over it and feeling a raised area, which is ridiculous... (Of course it was slightly raised, the paint was flaking upwards). They also tried to make me pay shipping on the way back to me. When I mentioned Diane had agreed to cover it, Diane told me I was calling her a liar and tried to hang up on me. I even asked to pull the tape of our convo but they don't record calls. It was the worst customer service I have EVER had, and I am absolutely disgusted with Diane at outlaw.... So much that I wrote a page letter to the president of outlaw. He responded by saying that he's worked with her for 20+ years, no apology at all for my experience, and said he's never been given a reason to doubt her attitude or service. In my opinion, he basically dismissed the whole letter because they are buddy buddy, which I figured would happen with a small company like this. I ended up selling both my sub's shortly after.
Last edited by mattdub1; Yesterday at 03:52 PM.