Official Epik Subwoofer Thread - Page 622 - AVS Forum
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post #18631 of 20368 Old 10-12-2012, 08:12 AM
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Originally Posted by JimP View Post

Just a thought.
Why buy more of something that apparantly has problems?
If anything...sell it and get something else.

Honestly I've been communicating with Tom V. from Powersound audio and the whole experience has been phenomenal. At this point I'm just a designated beta tester for an XS15 that is arriving at my house today. I may even think of doing dual or quad XV15's or XS15s as an alternative.
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post #18632 of 20368 Old 10-12-2012, 08:21 AM
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Originally Posted by Chu Gai View Post

Comapnies and it's employees work to serve the needs of one enity - the consumer. In the end they have a profound impact on a company's viability. Chad may very well put out a great product for the price but recent events have painted him somewhat erratic when dealing with customers. In the e-commerce age things happen instantaneously and experiences are disseminated just as quickly.
Just like in many episodes of Rstaurant Impossible the owner of the company appears to be wearing too many hats. He can't devote time to overseeing subs being made, shipped, processing orders, handling service issues, and playing receptionist without consequences. Is he a Walmart greeter, service desk, or the head of a company? He needs a better business plan than what he has now. That might start by looking at hiring some sort of business manager so he can concentrate on being the boss. IMHO of course.biggrin.gif

Does he? The business plan that most of you are talking about is all around you and leads to a more expensive product. I am not sure why a minority of sales define a company. Does anyone who shops at Walmart expect Macy's quality? I wouldn't want to be one of the people with a bad amp. Period. However, the man is trying (given the fact you are getting a dual 15" driver excellent performing sub for a low price) considering the circumstances. Some of you have had similar amp/driver issues with more expensive brands and complain less on those threads. Is it because you paid significantly more so it is easier to think of those problems are "rare" without regards for sales volume. I don't understand the logic. If the man solved your problem then leave the whining to the people with open issues:D.

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post #18633 of 20368 Old 10-16-2012, 03:35 PM
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Originally Posted by Gorilla83 View Post

I think I made it clear I went through the default troubleshooting process. He actually laughed when I threw out some terminology and said "Uh, so it sounds like you know what you're doing. I'll get the amp out tomorrow." tongue.gif

Can't wait to hear the epik in person! You're all repaired up and ready to go, right?

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Originally Posted by Gorilla83 View Post

Honestly I've been communicating with Tom V. from Powersound audio and the whole experience has been phenomenal. At this point I'm just a designated beta tester for an XS15 that is arriving at my house today. I may even think of doing dual or quad XV15's or XS15s as an alternative.

Nice... Looking forward to hearing these too!

 

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post #18634 of 20368 Old 10-16-2012, 06:18 PM
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Got the amp delivered today. So damn exhausted tonight (just got home) but it will be swapped in ASAP tomorrow!

The empires are nice subs but they're not going to hold a candle to your LMS setup though. biggrin.gif
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post #18635 of 20368 Old 10-16-2012, 07:51 PM
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Originally Posted by Gorilla83 View Post

Got the amp delivered today. So damn exhausted tonight (just got home) but it will be swapped in ASAP tomorrow!
The empires are nice subs but they're not going to hold a candle to your LMS setup though. biggrin.gif

I'm interested to hear them because I was wanting to recommend them to a friend. Besides the QC issues I've been seeing iver the past few months I seem to hear really good things about them.

 

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post #18636 of 20368 Old 10-17-2012, 03:58 AM
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Don't think many of you have actually owned businesses.

Add those extra people and you have to charge more. Then customer goes to someone else.

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post #18637 of 20368 Old 10-17-2012, 04:50 AM
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If I can't get through to a business, I'm already going somewhere else.
its phillip likes this.

"I've found that when you want to know the truth about someone that someone is probably the last person you should ask." - Gregory House
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post #18638 of 20368 Old 10-17-2012, 06:57 AM
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Quote:
Originally Posted by JimP View Post

Don't think many of you have actually owned businesses.
Add those extra people and you have to charge more. Then customer goes to someone else.

My father has owned his own business my entire life. If he went weeks, let alone days, without responding to a customer with a legitimate issue, he would be out of business. My father did not work 9-5. He got up at 5:30am every morning and worked until 5pm and then would often return business calls well into the evening. He also worked every Saturday, and would often spend several hours on Sunday's looking over the books and calling clients and subcontractors.

The customer is going to go somewhere else if there are concerns about customer service, warranty claims, and quality of the product.
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post #18639 of 20368 Old 10-17-2012, 08:31 AM
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Couldn't agree more. In my business, if ever I hear about an employee not returning a call or email within 24 hours from a client, their job is in serious jeopardy. As a matter of fact, a call/email before lunch should always be returned before the end of the day. And, if that individual is not in the office, they need to provide a clear voicemail greeting and email out-of-office message providing guidance on when they will return and alternative contacts for immediate attention. This is BUS101 stuff. Anything short of this is just poor business leadership, period. There's just no excuse and to suggest these long lingering issues are rooted in the recent phone system change is rather insulting. They've always been poor at responding to folks timely on a consistent basis. Too bad, but my next purchase will be elsewhere for sure.
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post #18640 of 20368 Old 10-17-2012, 09:17 AM
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I'm not saying he has to hire more people. Maybe fire and hire the right people. But whatever it is, he needs to get someone who knows business to take a look at his and make some recommendations.

"I've found that when you want to know the truth about someone that someone is probably the last person you should ask." - Gregory House
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post #18641 of 20368 Old 10-17-2012, 12:55 PM
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the last three posters are spot on...if you are so dedicated to an epic sub, and want to roll the dice so be it. i'm sure they are a great sub at a great price. to me however, i put qc,cs first and when i can either call or live chat to get a q's answered with immediate response well i think that is impressive. this is why i have chosen SVS for this reason. are they expensive..yes they are...but i'm willing to pay for the extra spiffs that come with it.

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post #18642 of 20368 Old 10-17-2012, 01:46 PM
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I just wanted to say that I got through and talked directly to Chad on my first phone call attempt yesterday. I was calling to check to see if he had any remaining Conquest Fabric Grill Covers as a friends cat got loose in my house and clawed/destroyed both of the original covers. He said he wasn't sure if had had any, but would pull the CNC plans out and make me 2 new ones, which I consider great customer service and help.

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post #18643 of 20368 Old 10-18-2012, 10:20 AM
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Were the frames damaged, or just the fabric? How much are the replacements?
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post #18644 of 20368 Old 10-18-2012, 10:46 AM
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Quote:
Originally Posted by overtkill View Post

I just wanted to say that I got through and talked directly to Chad on my first phone call attempt yesterday. I was calling to check to see if he had any remaining Conquest Fabric Grill Covers as a friends cat got loose in my house and clawed/destroyed both of the original covers. He said he wasn't sure if had had any, but would pull the CNC plans out and make me 2 new ones, which I consider great customer service and help.


Stop the presses.....

Now you've got to tell us the rest of the story.

What is a neighbor's cat doing inside your home?....is he still a friend?......how did you get the cat out?....was the cat still breathing???

Details....we want details. smile.gif

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post #18645 of 20368 Old 10-18-2012, 02:53 PM
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Better ask Chad to make more than what you immediately need. Just in case the cat decides to return smile.gif
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post #18646 of 20368 Old 10-30-2012, 07:15 PM
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I was going to buy the Epic Empire.I sent to epic several E-mails to obtain shipping prices etc...I also called the company 2 or 3 times.I have never received any response-Email or phone call from them.I am done with Epic subwoofers and they not existing customer service. Thank God than I did not purchase anything from this company.
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post #18647 of 20368 Old 10-30-2012, 07:54 PM
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I was going to buy the Epic Empire.I sent to epic several E-mails to obtain shipping prices etc...I also called the company 2 or 3 times.I have never received any response-Email or phone call from them.I am done with Epic subwoofers and they not existing customer service. Thank God than I did not purchase anything from this company.

It's Epik. It's a web order form that will answer your questions. You come across as a troll...

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post #18648 of 20368 Old 10-31-2012, 05:01 AM
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You come across as a troll...

X2. Joined yesterday and this is the first post?

The past few times I've called Chad I've gotten a hold of him first try. Yes, sometimes it takes more effort to get contact but he has ALWAYS called me back.
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post #18649 of 20368 Old 11-01-2012, 06:51 AM
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Same here. When I ordered my Empire, they answered the phone on the 2nd ring. I have never had any issues when I call or email them. In fact, the last time I had an issue (which was nothing more than a set-up question), Chad called me back within about 20 min.
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post #18650 of 20368 Old 11-01-2012, 07:48 AM
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I got a quicker response with Chad than I did with Mark Seaton. I have yet to receive a response to an email from him. However, he is VERY quick to respond on AVS. Business must be doing well, he obviously doesn't need mine.
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post #18651 of 20368 Old 11-09-2012, 12:54 AM
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Can anyone who is knowledgeable about the Epik Legend check out my thread here and tell me how you think it would be in my room?

www.avsforum.com/t/1438078/best-sub-to-go-with-the-pioneer-sp-pk52fs-5-0-system-for-400
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post #18652 of 20368 Old 11-09-2012, 05:26 AM
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1 emp will be fine in your room. at the GTG in PA we were only running 1 of gorillas Emps in the upstairs room and it had no issues filling the space, which was larger in all directions vs your room
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post #18653 of 20368 Old 11-09-2012, 04:43 PM
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1 emp will be fine in your room. at the GTG in PA we were only running 1 of gorillas Emps in the upstairs room and it had no issues filling the space, which was larger in all directions vs your room

I am sorry Sibuna, I dont know why I said empire. What I mean was the Epik Legend, how about that one?
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post #18654 of 20368 Old 11-09-2012, 05:06 PM
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Originally Posted by Sibuna View Post

1 emp will be fine in your room. at the GTG in PA we were only running 1 of gorillas Emps in the upstairs room and it had no issues filling the space, which was larger in all directions vs your room

I am sorry Sibuna, I dont know why I said empire. What I mean was the Epik Legend, how about that one?

Because you really want one? I think the Legend would also work well in that size room, but I'm an Empire owner so really can't confirm. But, bigger and/or more subs is always better wink.gif

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post #18655 of 20368 Old 11-09-2012, 07:43 PM
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Because you really want one? I think the Legend would also work well in that size room, but I'm an Empire owner so really can't confirm. But, bigger and/or more subs is always better wink.gif

You're probably right, however the empire is a little outta my price range. Not really wanting to spend 400 more than i did on speakers on one sub ya know. already hesitant about spending more on one than i did on the speakers
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post #18656 of 20368 Old 11-09-2012, 08:14 PM
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Well you did something right. I have two Conquest subs myself and I needed a replacement piece for my grill as well (the part that holds the grill to the enclosure) of which he said he would send me. I have reminded him twice through emails and he responded with apologies that he was busy and a year later, I have nothing. Oh well, can't win them all.
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post #18657 of 20368 Old 11-09-2012, 08:18 PM
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Well, if you really like the low end it's a good investment to get a better sub up front rather than lose money "upgrading". I also think a better sub will enhance lower end speakers better than a middling sub will, to add value to your already-selected speakers so to speak. I understand your wish to budget, though it's hard to just be satisfied sometimes. I got my Empire before I upgraded a very old speaker system I was using, the sub just encouraged me to upgrade the speakers. smile.gif I still have the Empire after going through a few different speakers since getting it, and it's (the sub) isn't going anywhere anytime soon.

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post #18658 of 20368 Old 11-09-2012, 10:25 PM
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Originally Posted by lovinthehd View Post

Well, if you really like the low end it's a good investment to get a better sub up front rather than lose money "upgrading". I also think a better sub will enhance lower end speakers better than a middling sub will, to add value to your already-selected speakers so to speak. I understand your wish to budget, though it's hard to just be satisfied sometimes. I got my Empire before I upgraded a very old speaker system I was using, the sub just encouraged me to upgrade the speakers. smile.gif I still have the Empire after going through a few different speakers since getting it, and it's (the sub) isn't going anywhere anytime soon.

I do enjoy my low end. I guess I always have since I was younger and got my first logitech 2.1 setup with an 8 inch ported sub which (for the price) is quite good and has some output. Lately I listen to a lot more electronic music and rap. I love a lot of different genres. Ac/dc is my fav band of all. How will a legend handle with more bass heavy music like electronic music? Since it is sealed I have heard its roll of point is a bit higher leading to less oomph at the lower freqs.

I would also add I will be using my setup for HT as much as music, maybe even HT a tad more since I group gaming with HT.

Also, how is Epik's Customer support doing? Heard negative things about it.
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post #18659 of 20368 Old 11-10-2012, 05:05 AM
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Originally Posted by sealteamz6 View Post

I am sorry Sibuna, I dont know why I said empire. What I mean was the Epik Legend, how about that one?

the legend will also work, it obviously wont have the same amount of output as the emp, i own one but have it in a smaller space. its quite capable.
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post #18660 of 20368 Old 11-10-2012, 06:15 AM
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For future prospective buyers:
The amp on my 3 yr old Sentinel bit the dust last Tuesday and have been calling, leaving voicemails and emails w/ no response back. From what I've read in earlier pages in this thread, this "silent period" has happened before. I've now been sub-less for four days w/ no resolution in sight. I can't stand not having a sub as I'm an avid movie watcher and movies aren't just the same w/o the low end (First world problems, I know).

Customer service for this company is definitely lacking and I hope everybody else w/ an Epik product has better luck than I. I can understand they're a small internet direct company, but not returning your customer's inquiries in a timely manner is unacceptable and unprofessional. With this business model, this company won't last much longer and I'd hate for anybody else to be in the situation I'm in. I'm fortunate enough to be able to afford another sub, but I know others aren't so please consider this before buying from this company.

But on the good note, it was great while it worked and definitely didn't have any complaints about it.... while it worked.

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