all i hear of is wonderful customer service at ed. yes they are friendly, and they answer you questions. isnt that their job? they seem to be nice people, wonderful. but to me customer service is more than friendly and courtous. it about delivering a product promptly, when specified. i like the guys at ed, and would probably invite them to diner if they lived closer,but does that mean i would buy their product? probably not if i could get same down the street 5, 6 week earlier. ed , by all accounts makes a great product, but now there is competitoin. im not a fanboy, are you ? i also own 2 of there subs, do you? most people that seem to be saying how great their customer service is have only ordered, but not received! in the last 6 mnts ive waited 4 1/2 mnts for 3 subs, but they are friendly!? people get a clue!