AVS Special Member
Join Date: Nov 2006
Location: Grand Forks, ND
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The extreme downside to any damage claim is that it requires the original package so that the shipper can pick the item up and inspect it. Without the original packaging, the shipper has no proof outside of the fact that there's a damaged item.
FedEx definitely should not have left an A7S-450 without requiring a signature...we insure them for full value and a signature is required on each and every one of them.
Unfortunately, a damage claim to be filed without packaging really isn't the easiest thing in the world and I know our FedEx rep tries his hardest to take care of any odd issues that arise. If Alex hasn't been in contact with someone, it may be because he has not received word back from our rep and simply didn't want to e-mail saying hey, we're still trying.
I'll definitely let him know when he's back from lunch to do exactly that.
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PSN - Mandos_eD