Ok.. not trying to start a flame war or anything.... but I just don't get all the problems eD is having making subwoofers. Now eD sells a lot of products, but I don't think they make many of them. Of the components of the subwoofers, about the only thing they make is the box. The driver they design but I think it is made in China. There doesn't seem to be any problem getting supplies of drivers. The amps are bought from a company in Taiwan and they put their model sticker over the Keiga amp's model number. Supply of amps does not seem to be a problem (amp issues aside). They certainly don't make the wire, and the feet look like the same ones Parts Express sells. So really they are making boxes and painting boxes. Then they install the parts that they bought from supplies into the box. The parts of the box are cut on CNC machines and they seem to have stacks of box parts laying all over. Now I can understand there are a certain number of steps to make and paint a box, but this is not rocket science. I have been waiting 40 days for them to even start making my box and I'm still waiting since they have not even begun. Then once they start making my box (which I think means they pull the pre-cut MDF panels off the stack and begin to glue it up) it will take weeks longer to paint it and install the vendor parts and ship it.
Clearly mass producing boxes is not eD's strength. Likely they had this capability on hand to make custom boxes for their auto market and other one-off units. When they began selling powered subwoofers I can appreciate that they were caught unprepared for the higher sales rate... but this was months ago. Over 6 months as far as I can tell (and maybe longer) and the problem is getting worse not better. Sure there is snow... it is Iowa and winter time. And people get sick. And when several of your employees go to lunch and never come back, that should be a message. If there were no snow they would only be 1 month 29 days behind? And when you work people 12hr/day 7 days a week it is only a matter of time before they stop showing up. Not to mention overworked employees tend to make mistakes.
This whole situation reminds me of the many times I go to my local Lowes and there is no one at the cash register or only one open and 10 people in line. I stand there thinking that here is a company that doesn't care to sell their products. I'm waiting to give them my money... the same money that they in turn use to pay their bills and paychecks to their employees.. yet they don't seem slightly interested in taking my money. I wonder how they stay in business. It is almost like the employees don't understand the relationship between the money I want to give them and their paycheck.
Now maybe I can see how the average employee at a big box store may not care that much, but eD is a small company and I think most employees know a heck of a lot more about their company than a Lowes employee.
eD does have some great products and they have been successful where others haven't. But you could have the best product, if you can't get it to your customers it doesn't matter. I tell myself surely they see the big picture here. Mass producing boxes is not where the companies future lies. Lots of people make boxes in this world. I recently bought some Energy speakers. These are designed in Canada and made in China. The workmanship is fantastic and they are finished in a beautiful Rosenut veneer (yeah I know all about how subwoofers should be ugly but these things a pretty) and they were in stock. I realize eD takes pride in the "made in IA" label, but honestly, what do they really make?
Someday they will finally realize that they need to outsource the boxes like they do most everything else. Then they can spend those 12 hour days taking my (and your) money and developing new products to sell us all and take yet more of our money. Some will say "but hey... there are other subs that you have to wait months to get" to this I say "if all subs were jumping off a cliff would you want yours to jump off too?" The only thing keeping me from cancelling my order and buying something else is price. To save money I will wait, but I'm sure there are many who will take their money and go elsewhere.
eD ought to be thinking seriously about the big picture instead of just trying to figure out how to make boxes faster. They sell a lot of other products and don't seem to have the same issues. In fact I'm sure I could have bought the driver, amp, wire, and feet and had it in a week, it is just the box holding everything up.
I think eD needs to change their billing policy. Currently they bill you the full price when they begin building your sub. But it can still be weeks before they ship. I don't think they should bill until they ship. This is in keeping with most companies I do business with on-line, and maybe this will help motivate them to re-structure their subwoofer process.
I'm not trying to throw flames... but I think this whole things is holding eD back from what they could be doing. It is frustrating from a customer perspective and I'm sure it is even more frustrating on the company. So I'm just wondering when they are going to stop beating their heads against the wall and make some serious decisions.
oh well... maybe I shouldn't have hit the "submit" button but I'm just venting. If I had my sub I'd be watching some movie and not on the internet like the geek that I am.
Back to waiting on the woodshop......