7 Reasons Why Best Buy Won't Be Around In 7 Years - Page 2 - AVS Forum
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post #31 of 50 Old 09-05-2012, 06:12 AM
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Originally Posted by richr8 View Post

I went into my local BB last Friday and needed help finding a sound card. Three separate times I spotted an associate across several aisles and headed toward them, and three times they rapidly headed off in another direction as I approached. Each was positioned in a way that they could have easily determined that I needed assistance if they cared about customer service even a little. There were very few customers in the store, so it wasn't about being too busy.
It reminded me of the way I used to be treated at Home Depot before they got religion. I hated going there for anything and would pay a premium price at Ace hardware, because they were always there to help. Looks like Home Depot figured this out, because now when I go to Home Depot it seems like someone is asking me if I need help around every corner. Now the tide has turned and Ace will have to work on their pricing since they can't use customer service as a discriminator any longer.

When going to HD or BB its always best to know exactly what you need. There are kids working in BB that don't know much, and in HD (while they are a little better now) they don't know much either.

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post #32 of 50 Old 09-05-2012, 07:27 AM
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Quote:
Originally Posted by jpcamaro70 View Post

When going to HD or BB its always best to know exactly what you need. There are kids working in BB that don't know much, and in HD (while they are a little better now) they don't know much either.
I think that's true of any big box store these days. Sometimes you get lucky and get someone who's actually used the product your're looking for, but most of the time, they don't know anything that's not listed on the card on the shelf.

At least Best Buy is a little better than some stores about actually having items in stock when they're listed on sale, though obviously good deals can go quick. I swear, most of the time when I walk into Staples to look at something they have advertised, they're out of it because they never had more than a couple in stock to begin with. It drives me nuts.

The worst part is, then they proceed to tell you the truck will be back in on Thursday.

Yeah, thanks buddy. Amazon or another online store can likely have it shipped to me by then - and likely just as cheap. It defeats the purpose of driving to the store if I can't have it today.
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post #33 of 50 Old 09-05-2012, 09:32 PM
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Quote:
Originally Posted by jpcamaro70 View Post

When going to HD or BB its always best to know exactly what you need. There are kids working in BB that don't know much, and in HD (while they are a little better now) they don't know much either.

At Home Depot, just ask the oldest guy you can find. They usually know. At Best Buy, good luck. If you're lucky you'll get the guy who knows what he's talking about. But odds are, you'll get the salesdroid who will steer you towards whatever corporate told him to push during the morning meeting.
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post #34 of 50 Old 09-07-2012, 05:44 PM
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Originally Posted by mailiang View Post

...

6th Ave and Circuit City have already gone and there is more to come
...

When did 6th Ave go under? I used them 5 years ago to equip my HT and liked the savings they gave to AVS forum members.

Too bad.

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post #35 of 50 Old 09-08-2012, 04:06 AM
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Originally Posted by mifronte View Post

When did 6th Ave go under? I used them 5 years ago to equip my HT and liked the savings they gave to AVS forum members.
Too bad.

On October 10, 2011 they were court ordered shut down for not paying their creditors. At that point they only had 2 stores operating anyway.

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post #36 of 50 Old 09-08-2012, 08:02 AM - Thread Starter
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Quote:
Originally Posted by mifronte View Post

When did 6th Ave go under? I used them 5 years ago to equip my HT and liked the savings they gave to AVS forum members.
Too bad.

Quote:
Originally Posted by jpcamaro70 View Post

On October 10, 2011 they were court ordered shut down for not paying their creditors. At that point they only had 2 stores operating anyway.


http://woodbridge.patch.com/articles/6th-ave-electronics-chain-ordered-shut-for-payment-default



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post #37 of 50 Old 09-28-2012, 07:24 AM
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Well there is one thing happening that can save Best Buy if they get their act together.. Internet taxes.. Time and again I am seeing people post on forums from places like California that they are not going to order a movie or item from Amazon anymore because they can just go pick it up down the street for the same price or cheaper now that Amazon is forced to collect taxes.

Amazon will be collecting taxes from 13 states by 2015, and I suspect that number will grow drastically based on the current environment where most states are seeing rising costs and have to raise taxes or cut back (and I don't see many government cutbacks in the near future, so expect them to try to get more tax dollars).

Truth be told, I am a huge Amazon customer (Prime member) and if my state started collecting taxes, I would still be a big Amazon customer, but I do think I would be more likely to buy more items locally from Best Buy, Target, Walmart, etc. I am sure there are many that would feel this way. Taxes really add up. Especially in a state like California where there can be a 9% tax levied on items purchased at Amazon. While this, by itself, will be enough to save Best Buy, it does help level the playing field but clearly Best Buy needs to step up and do better. In the past I have avoided their stores due to their poor customer service and worthless employees.
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post #38 of 50 Old 09-30-2012, 07:20 AM
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Originally Posted by ack_bk View Post

Well there is one thing happening that can save Best Buy if they get their act together.. Internet taxes.. Time and again I am seeing people post on forums from places like California that they are not going to order a movie or item from Amazon anymore because they can just go pick it up down the street for the same price or cheaper now that Amazon is forced to collect taxes.
Amazon will be collecting taxes from 13 states by 2015, and I suspect that number will grow drastically based on the current environment where most states are seeing rising costs and have to raise taxes or cut back (and I don't see many government cutbacks in the near future, so expect them to try to get more tax dollars).
Truth be told, I am a huge Amazon customer (Prime member) and if my state started collecting taxes, I would still be a big Amazon customer, but I do think I would be more likely to buy more items locally from Best Buy, Target, Walmart, etc. I am sure there are many that would feel this way. Taxes really add up. Especially in a state like California where there can be a 9% tax levied on items purchased at Amazon. While this, by itself, will be enough to save Best Buy, it does help level the playing field but clearly Best Buy needs to step up and do better. In the past I have avoided their stores due to their poor customer service and worthless employees.
I doubt tax will have much of an effect on my Amazon purchases. Often the price is low enough it makes up for any taxes I might have to pay - and still be lower. Plus, it's nice not to have to go to the store for a suppsoed bargain, only to find it sold out. With sites like CamelCamelCamel that can notify me of price drops, Amazon makes shopping much easier. Finally, shipping is getting much faster - especially through prime.

I'll bet that by the time many people people are paying sales tax on Amazon, they'll have enough shipping locations to offer a "get it today" option if you order by, say, noon. That eliminates the advantage brick and mortar stores have, which is the immediacy of getting something.

Paying sales tax might repel some people in the short term, but it will just become the norm at some point and people will buy on Amazon for the service, prices and selection rather than not having to pay tax.
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post #39 of 50 Old 10-02-2012, 04:01 PM
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Sony released their final nine Bond films on Blu-ray today (Oct. 2), three each exclusively at three different stores (goofy, I know). Walmart had theirs prominently displayed. Best Buy? No chance. Nothing. The clerk kept asking me if I was sure they were released today because not only did the store not have them, the store computer didn't list them, and not even their Web site listed them. So Best Buy gets an exclusive on a product and then doesn't have the product, and the consumer can't buy it anywhere else. Great. And another reason why Best Buy may be out of business in a few years.
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post #40 of 50 Old 10-03-2012, 03:16 PM
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BB has a lot of problems which have been adequately & properly identified here, but I want them to stay open simply because I want to get up close and personal with any tv/home electronic that I may want to spend hundreds if not thousands of dollars on in the future. When my XBR4 eventually drops dead I want to be able to go to a brick & mortar store to examine the latest models and take one home with me. Is the one-size-fits-all photograph of each tv model on Amazon's website going to illustrate that irritating shiny bezel on a new model or the preferred glossy frame on another model that I may want more? Possibly, but possibly not.

I'd rather pay BB or another retail store more money for a unit that I can examine in person instead of buying online from a picture.

Just my $.02.
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post #41 of 50 Old 10-03-2012, 03:40 PM
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I hear that, N.B. I wouldn't buy an expensive piece of electronics on-line, either, esp. one that requires a subjective judgment about its audio or video properties. However, I'm lucky enough to live in an area where for high-end items there are a number of alternative stores to visit, like Fry's Electronics, Pacific Appliances, and several independent shops, as well as the usual assortment of Walmart, Target, Sears, etc., for lesser-priced items. I just try to avoid Best Buy whenever possible, and this latest annoyance of not being able to buy an "exclusive" product from them makes me steam further.
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post #42 of 50 Old 10-03-2012, 10:37 PM
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Quote:
Originally Posted by John J. Puccio View Post

I hear that, N.B. I wouldn't buy an expensive piece of electronics on-line, either, esp. one that requires a subjective judgment about its audio or video properties. However, I'm lucky enough to live in an area where for high-end items there are a number of alternative stores to visit, like Fry's Electronics, Pacific Appliances, and several independent shops, as well as the usual assortment of Walmart, Target, Sears, etc., for lesser-priced items. I just try to avoid Best Buy whenever possible, and this latest annoyance of not being able to buy an "exclusive" product from them makes me steam further.

If you're referring to Pacific Sales, they are owned by Best Buy. Many Best Buys are now integrating a Pacific Sales into their stores instead of having a regular appliance department.

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post #43 of 50 Old 10-03-2012, 11:54 PM
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Yes, we've also got a Pacific Sales store in our area. I'd forgotten about them. Didn't know they were associated with Best Buy, though. Interesting.
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post #44 of 50 Old 10-04-2012, 07:34 AM
 
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Best Buy Founder Begins Due Diligence
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Best Buy founder Dick Schulze, together with a group of investors, has reportedly begun the due diligence process of a planned leverage buyout of the consumer electronics retail chain he started in 1966 when it was called Sound of Music.

http://www.homemediamagazine.com/best-buy/best-buy-founder-begins-due-diligence-28470
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post #45 of 50 Old 10-04-2012, 08:36 AM
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Originally Posted by John J. Puccio View Post

Sony released their final nine Bond films on Blu-ray today (Oct. 2), three each exclusively at three different stores (goofy, I know). Walmart had theirs prominently displayed. Best Buy? No chance. Nothing. The clerk kept asking me if I was sure they were released today because not only did the store not have them, the store computer didn't list them, and not even their Web site listed them. So Best Buy gets an exclusive on a product and then doesn't have the product, and the consumer can't buy it anywhere else. Great. And another reason why Best Buy may be out of business in a few years.

Because Best Buy is releasing their exclusives on the 23rd. Which is when they will be rereleasing QoS and Casino Royale with movie cash. And the 23rd is the debut of Skyfall in the UK.
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post #46 of 50 Old 10-04-2012, 02:19 PM
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Thanks much for the info, ack_bk. The original press release I read had said all nine would be available in the three stories on the same date. Interesting that you would know the release date and Best Buy wouldn't. Which brings up my point: It wasn't the release date that annoyed me; obviously Best Buy wouldn't have the product until later. That was fine. What peeved me was that neither the department manager, the store, or the Best Buy Web site had any idea or gave any clues about the releases, and the manager told me he had no way of finding out. Not the best way to run a store, when your customers know more than you do, and the store says it has no way even to look up the information (or no way the store wanted to bother with, given that I was a mere customer).
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post #47 of 50 Old 10-04-2012, 06:35 PM
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Originally Posted by John J. Puccio View Post

Thanks much for the info, ack_bk. The original press release I read had said all nine would be available in the three stories on the same date. Interesting that you would know the release date and Best Buy wouldn't. Which brings up my point: It wasn't the release date that annoyed me; obviously Best Buy wouldn't have the product until later. That was fine. What peeved me was that neither the department manager, the store, or the Best Buy Web site had any idea or gave any clues about the releases, and the manager told me he had no way of finding out. Not the best way to run a store, when your customers know more than you do, and the store says it has no way even to look up the information (or no way the store wanted to bother with, given that I was a mere customer).

Your complaints are very valid, and I make no excuses for Best Buy. I usually try to avoid them, but have been finding some good deals there and they have another upgrade and save deal (DVD trade-in program) starting this weekend...
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post #48 of 50 Old 10-11-2012, 02:17 PM
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It'a amazing that Fry's is still doing ok. So, it's obviously not just a retail thing.

On the higher end Bjorn's (and maybe Modia) are doing ok, too.

Best Buy wants to provide Wal-Mart/Fry's service at Barnes and Noble/Modia pricing. There are too many stores for them to go high end. So, they need to embrace budget head on. They can't be afraid of Fry's or Amazon.
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post #49 of 50 Old 10-19-2012, 08:07 AM
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Well if BB goes down in my area all I'll be left with is Amazon and Walmart which doesn't bother me too much. Except that I like to physically see it and kick the tires so to speak. The closest Fry's is up north (about 3 hours) on the north end of Indianapolis.
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post #50 of 50 Old 10-28-2012, 10:02 PM
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I find that when I go into my local Best Buy, either (a) they don't know what constitutes browsing behavior, or (b) they just don't actually want to help you, but want to provide the impression that they do. If I'm just browsing, it seems like every other minute, I have one of their people walking up and asking me if I need any assistance. But then, if I actually do have a question, I can't seem to find anyone or get anyone's attention. I'd say maybe my "just browsing" behavior is different than most people's, but I'm not the only one who I've seen mention this, so I'm pretty sure I'm not alone on this.

Though of course, if I actually want knowledgable staff, I go to the local place that I bought my Sony XBR8 from a few years ago. Their brand selection isn't as wide, but they are a locally-owned, non-chain business, and they know their stuff (and have higher-end selection). A few years ago, the experience of just wanting a short (6 foot) cable to hook up my sub, and being told by a Best Buy goon that "a digital coaxial audio cable won't work for a sub because it doesn't carry the frequencies the same", that really made me acutely aware of just how little they know (like that wire is wire is wire).
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