Originally posted by jjarmoc
Here's my experience;
I pop disk 2 in the drive, let it autorun, install Interactual player.. Interactual runs, loads the T2 Extreme Edition skin, and hangs. I usually need to 'end task' to get it to exit.
We've seen this issue a few times at SyncCast and here is what usually causes it:
1) User does not have WM9 player and is attempting to play it directly with a WM7 player. The InterActual Player has the code that checks for the WM9 player.
2) User's system clock is off by more than a week, our DRM system will not issue licenses under this situation and we currently do not have an error message for this, the system just hangs.
We do have a FAQ page that has all the latest issues with suggestions and work arounds. You can visit the page here:http://www.synccast.com/t2
Just for clarification. It never takes more than 90 seconds for us to deliver a license. We have had monitoring services up and deployed since the release date to check for this.
Unfortunately, the content owner has decided not to issue licenses under the following situation:
-Users from Anonymous Proxy Server
-Users with IP addresses from Outside the US & Canada
-Users without a valid DVD in the Drive
-Users without Windows Media 9 Player
-Users from Proxy Servers from Outsite the US & Canada
-Users with cookies turned off
-Users who decline the EULA
-Users who have rolled back their system clocks
-Users who have a system clock that is off more than 7 days from today's date and time
Under all other scenarios, you should be able to get a license and play the video within 90 seconds.
On this board, several users did mention they sat for hours waiting for a license. Due to their clocks being rolled back (or any of the above situations), they could have waited years and they still would not have gotten a license. We will add an error message to handle this situation.
Another issue that we addressed on the board is when users have their cookies turned off and the system prompts them to insert a disc. Until the user enables cookies, they will continue to get this error message. The actual error message the user gets should have covered this situation but we failed to make sure InterActual added the necessary text. We apologize for any inconvenience the above is causing.
I hope this helps.