Originally Posted by Kevin70
I don't doubt that Denon is saying that Newegg is not authorized, Denon seems to have their story straight now. However, Denon did not always have their story straight.. Their customer support told several people that Newegg was authorized when the Neweg deals first started appearing in December, including jdsmoothie. You can see numerous post from people who called Denon. I doubt they are all lying. Apparently, you can't trust Denon or Newegg.. Newegg made false claims (maybe unknowingly). Denon misinformed the public (likely accidentally). Both should acknowledge their mistakes and make sure warranties are honored. Their could probably be a consumer lawsuit against both of them.
I do agree at this point it wouldn't make sense to buy from Newegg given the current situation.
Yeah, I bought from newegg in December after calling Denon 3 times to confirm newegg was authorized...but on my fourth call to register the product, that is when Denon's tune changed...their legal dept by Dec 20 had warned newegg to stop making claims to be authorized....it took me a month of calls to newegg upper supervisors (supervisor of newegg CSR supervisors) before I could get anyone from newegg to make one phone call to Denon New Jersey corporate to confirm for newegg supervisor of CSR supervisors that adenon had started legal action. The last I knew, Jan 20, even after newegg CSR supervisor admitted to me Denon had confirmed to newegg to stop the practice of the false claim they we not authorized, my next call to newegg the CSR was claiming to be authorized again (newegg: "Denon just still have forgotten to put us on their authorized etailer seller list."
Sure, newegg keeps selling the 4311s, but with false claims. Newegg sells such great stuff, and continuing the lie sells more, but it seems so unnecessary for them to contine to dupe customers just for a sell that will bite them on the butt.
I am not in love with Denon about it either....I had a perfectly working unit I loved....asked for help to just allow the warranty....thre appeals all the way up to HQ to say a simple "yes, we wil go ahead and give you the warranty this one time.". It would not have hurt them to serve me and a few customers granting the simple request...big deal. They even kept giving me higher up people each time to appeal to. In the end, has a low CSR call and say, "it is and will always be "no" to all like request.
I do love the 4311. After getting newegg to finally take it back for a full refund, I bought another on from Electronics Expo....now I have the four year warranty under my VISA Card. I was,looking at several additional Denon separates then; NOT NOW! This is my first and last Denon piece of equipment I will ever buy. Denon never again. They could have helped a duped customer who loved their product....but they woudn't and wasted my time by encouraging to keep sending hopeful request for a simple policy waiver.
Well, I guess newegg has an open box 4311 that works great with AirPlay that they now have to sell . . . With no Denon warranty.
One again, "Customer NO Service."
Looks like Marantz and Pioneer will be back in my future.