I read this thread and all I can do is laugh. So much bitterness towards a company and some of the reasoning behind it is as ignorant as the associates you had come in contact with.
I could go through and poke holes in numerous posters stories about how or why they felt cheated by Big Blue, but it would do no good as perception is reality.
I've had bad experiences with BB as well, I've had good ones, I've met educated people with good knowledge of their "zones" and some that just make me want to vomit. One must look at what they do at their store and their business model. They sell electronic goods almost exclusively, meaning most of the items on their shelves have a 6 month shelf life at best, and of that 6 months, it is only "the next big thing" for 2 if they are lucky? Real estate is at a prime, they try and employ as many part timers at lower wages as they can so they can avoid OT, healthcare, and true benefits, but yet, lets be honest, most people that go to work for BB just want the discount on the electronics they buy themselves. They have a good return policy, not the best, surely not the worst. They offer a warranty/protection plan that is sometimes quite good (Black Tie Protection for cell phones for example). And they, as others have said help the local economy. They give to charities in my local area and have local people from their stores doing the volunteer work.
I've read about all the Big Stores closing, how about the small stores they are opening up? Say they close 1 big store a month(not sure that is their business model currently), however, I'm pretty sure, just in my area they are opening 3 Best Buy Mobiles between now and the end of March. Just because a business decides to restructure and allocate it's resources into other areas doesn't mean they are going to fail. The business model is harsh, no one has perfected it, any example given and proven, I'll eat my words, but mind you, you would be hard pressed to find a US based B&M electronics store on the scale of Best Buy that is anywhere near equally as successful.
In conclusion and as I step down from my small but humble podium, round up all the people that hate Best Buy, ask them to chip in and build a B&M store exactly how you think it should be run, and see how long you last.