Originally Posted by cjvnyc
BestBuy has improved markedly during the past 5 years. They used to jump you at the doors- now, they are much calmer.
I think it's fine what they are doing here on returns.
Some of the people in here have no business buying things as expensive as they do, and they are also mentally ill and freak out about it and keep returning items when they realize the item isn't nirvana, as none are. It's hard to read thru some of the TV threads without going off on these trash who return sets 4 or 5 times looking for perfection, when perfection doesn't exist.
You have no idea what you're talking about regarding this. I was caught up in this last year at Best Buy. I had a few returns already throughout the year for small items (like a defective blu-ray, mis-wired ethernet switch). I had bought a $1,500 tv and it was defective (panel issues). I returned it and bought a more expensive set (a couple hundred dollars more). They processed the return and it went through fine. No bans. But then they had to return the extended service policy that I bought on the old set, and they returned that separate, after the tv transaction was completed, for whatever reason. When that return was processed, I got the 90-day ban slip. Immediately, I was told I couldn't return that $1,700 dollar tv for any reason, even defects! But when they handed me my receipt for that tv there was no ban. They didn't ban me until the extended return policy triggered it afterwards.
Sure enough that set was defective also (Samsung had some serious issues last year with their quality control - read the forums). This year they're improved considerably. Because I had no return policy now, I had no choice but to go through Samsung and get repairs authorized. It took months
of repair attempts before they finally agreed that it was defective, and gave me a full refund to Best Buy in the form of a gift card. All of that grief because I was given an instant ban after purchasing an expensive tv, because they chose to return the extended warranty separate from the new tv purchase. If they rang it together, it would have only been 1 receipt and possibly not triggered the ban.
You have no idea what it's like trying to buy an expensive tv out there when these companies have such loose quality control. I'll be damned if I settle for a panel with waves or clouds or blotches because they can't keep their quality control up. And for that I got banned instead of Best Buy backing up the products they sell. I've also been shopping there for close to 10 years. I called corporate and also spoke to a store manager and they did nothing to help - they told me tough luck, wait until the ban is over. I had also bought a blu-ray player before that happened last year, and a media player, and I never returned those. I also bought a lot of blu-rays from them. So I was a good customer.
This is how Best Buy handles their customers.