Posting this on this thread as well as it applies also:
I was reading this thread to see other experiences with pinnacle speakers. I received the qp9 as a gift from my sister who thought she was purchasing me a "sound bar". She got a great deal for this speaker bar on woot.com and there's really no way of just returning in there anyway so of course this gives me all the motivation needed to upset the spouse and upgrade the family room HT. I run out and get a marantz nr1403 on sale.. the qp9 sounds great...I add my surrounds, some old klh bookshelfs I've had sitting around forever. I need a sub so I take a look at woot.com and hey they're having a pinnacle speaker sale. I pick up their ps225 sub cause it had decent reviews and seemed like a steal for the price at 130$ shipped. The moment I plug this thing in the caps explode on the amp and smoke rolls out of the port tube!! I'm in shock...there's goes my money right? I email woot which I've learned is basically pointless... at the same time I email pinnacles support directly and post to the discussion forum on woot which was being moderated by a member of pinnacle. The person on the forum assured me he would contact me off forum and arrange an exchange..a couple days passed when Collin Black replied to my original email to pinnacle support. They sent me a shipping label and asked me to remove the plate amp, box it up and send it in for repair. I'm still eagarly awaiting the return of the fixed amp... I can't imagine my power would have caused this since I have other equipment hooked up to the same outlet with no issues. However I'm not using any power conditioners upstairs.... so far I'm pleased with the response and service I've received from pinnacle. I'll update once I get the amp back and sub running. Overall this is my first experience with pinnacle and I'm happy with the qp9 so far it sounds great for what it is. As far as future pinnacle purchases it will depend on how pleased I am with this sub when it gets back. One oddity I noticed after I pulled the trigger on buying it was that there is no power switch on the p225 sub.... its just on if its plugged in...huh?