I gotta admit, 6th Ave Electronics let me down a little this time.
When speaking with Scott early Friday morning and giving my credit info he said "where would you like this shipped?" Not wanting it shipped to my home of residence (having recently moved), I gave him the new address. No problem, right?
Expecting to get my receiver after supposedly ordering a rather expensive Saturday delivery, I arrived home to find that my receiver wasn't waiting for me. In a panic because I was entertaining guests that evening, I called up and asked what was going on. Because I apparently don't have my new residence listed on my credit card they hadn't even processed my order!
Okay, you're trying to protect people's cards. Fine. But as a first time buyer, if you have a strict policy that you won't ship to any address other
than the one listed on the credit card (I guess they don't get a lot of people sending gifts to other people there), wouldn't it be a good thing to inform your customers? Especially when that person has gone to the trouble of ordering it asking for a pricey weekend delivery --obviously meaning they would need it asap?
The best part of this story is, I asked why they didn't they call me --after all, they had my phone number-- immediately to simply let me know when this happened so I could add the new address to the card (and actually get my product on time). The customer service rep said they had instead sent me an email --which of course, never came.
Would it really have been that hard to call me and let me know? I guess that's the difference that I've seen between places like VE and Robert when compared with 6th Ave. If you appreciate my business, maybe you could spend the minute it would take to call me and let me know something was wrong (rather than just waiting for me to discover it when it's too late to do anything about it).
Hey, at least I saved on the shipping...