Originally Posted by Chad B View Post
In the Samsung in question, proper CMS, grayscale, and gamma controls for calibration are not in the service menu. There may be selections that have a broad impact on those things, but there's no 10 point white balance control, for example.
Originally Posted by buzzard767 View Post
No, here's the rest of the story. The E model mentioned where you quoted me in post 73 - check out the attachment and please click on the yellow square with the white quote mark. It relates what I found. The report itself should be evidence enough though.
BB vs Buzz CalibrationSummaryDetailed_AVS_NoteAdded.pdf 450k .pdf file
Okay, fine, but I was referring to the unreliability of using a shop cali before/after display as a means of determining calibrator skill. Every BBY I go into, many times the salesmen tell me it's nigh on impossible to keep the 'cali' one to it's actual calibrator settings, as folk screw with it. So in effect, the before after display is meant more as a general guideline than gospel.
As for you correcting the GS cali, the report does show marked improvement, really nice. So was that calibrator incompentent? Poorly trained? Didn't care? We don't know, we would have to ask him. Yes it appears the job previously done wasn't ideal. So certainly, one can discuss specific shortcomings of the *work* not the man (or woman). Doing so is unprofessional. (I am not saying though, buzzard, that *you* do, just saying that by sticking to constructive feedback of the work, is better for all smile.gif ]
However, like I've said in previous posts, the original cx could have escalated that to cust serv, and requested a recall, with a different senior staffer. Ultimately, even requesting a refund EVEN if the job was satisfactory. GS work is guaranteed for 1yr, no matter what they do. Did your cx try that route?
It sucks when this happens. I have met GS calibrators at all skill levels. I've never met one that had no idea what he was doing. Maybe less experienced, yes, but never incompetent. If any of them chat with me I am happy to talk to them.
Disclaimer: I do not work for GS.