Originally Posted by ScottJ
I hope not. I'm happy that Lumagen is still adding features to their older models. (Though perhaps their QA could be improved.)
They just changed the whole pipeline for the whole range just to give us better patterns, even on models which are two or three generations back, and it took them a few days to solve very minor issues that only some users experienced, which made them difficult to reproduce. I was one of these customers, and they kept working until it was resolved.
With any other company, first the improvement would not have happened on my three year old product, I would have had to buy the latest in the range to benefit from the new features (I had already benefited from the 5x5x5 3D LUT for free, which was incredible at the time). And then I would have been ignored and would have felt alienated talking to ignorant customer support trying to convince me it was my fault. With Lumagen, their main engineer was working on it and giving/asking for feedback.
They are still offering the longest life in any hardware product in this industry, and their customer support is simply second to none.
There are few companies I would defend against anything, but Lumagen is one of them. They just rock. They don't milk their customers. They care after them