The Official Xbox One thread... - Page 635 - AVS | Home Theater Discussions And Reviews
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post #19021 of 19027 Old Yesterday, 09:28 PM
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Update on my saga! Sucked it up and contacted yet another agent. Hard-wired my connection and...NO IMPROVEMENT! Shocking! Well, only shocking if you were the crazy/lazy rep I spoke with yesterday. Anyway, while this is still a major pain some positives from today:

- While we did go through the standard reboot/reset steps today the agent today was clear in saying the issue is NOT with my wireless, ports, etc. Hardwired or wireless we checked my ping, ms delay, etc. Perfect both ways. Agent clearly said connection on my and ISP end was great. I liked his honesty. Agent also said that the port and interference excuses were BS. He was more politically correct but was clear in that those were lame excuses no one at MS believes.
- They had me remove my profile and change DNS to manual settings. DNS changes seemed to speed up downloads.
- To test overall validity of my system they had me uninstall and re install Pool FX. That worked fine proving yet again issue was limited to just Sunset.
- Agent believes problem is on their end with core file coming from their server. He had me delete and reinstall and that took FOREVER. Ironically he showed me link to XBOX status which said "re-downloading already purchased games is limited" (see https://support.xbox.com/en-US/xbox-live-status) . So even with 60 megs down it was taking close to 2 hours to reinstall a 20 gb game. Apparently XBOX LIVE itself is having issues with that (and it shows on web site saying the same).
- Agent waited while we waited 2 hours for Sunset to reload. Our hopes were up when it made it to 75% (previous highest was 72%). Our hopes were dashed when it then crashed and would not install further.

NEXT STEPS:
As it was late I had no desire to spend another 4 hours on chat with MS. Agent was nice but I think my wife and kids miss me. Agent really thinks the steps we took today on DNS changes and reloading profile will work once the "Live issues impacting all users trying to reinstall games is fixed". I told him I liked him but I had zero faith in that.

So, once the XBOX Live warning goes down I will try again. If that doesn't work I have a reference nbr to use to get XBOX Network Support involved.

Look on the bright side..a 4 hour chat with MS forced my wife to watch the Bruce Jenner special in another room.

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post #19022 of 19027 Old Today, 07:07 AM
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I dunno if it's possible to DL straight to an external drive, but give that a shot if you can to rule out an issue with the HDD.

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post #19023 of 19027 Old Today, 07:26 AM
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Originally Posted by bd2003 View Post
I dunno if it's possible to DL straight to an external drive, but give that a shot if you can to rule out an issue with the HDD.
I have my External drive set as the main drive, so it should be possible.

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post #19024 of 19027 Old Today, 10:43 AM
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And it's over!!!!! Resolved!!!

Ha, here's the deal. Got escalated to the Connectivity Department. Regular Support realized we hit a wall. During their review today they failed to see any issues. So we had two choices - 1) keep with support and spend more hours on a phantom solution or 2) delete the downloaded version of the game and move to disk based. I chose 2! Msoft is sending me replacement disk to use and I'll just load it from there and delete the 75% downloaded version on my hard drive. MS thinks there is some unknown issue with how my particular machine connects to the file server where Sunset pulls from. So we're just gonna scrap the download and go old school disk. Works for me.

Major pain but all worked out in the end. Learned a lot along the way. Happy with the resolution.
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post #19025 of 19027 Old Today, 10:54 AM
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If they do that ridiculous exo-suit stuff again, I'm out.
That was one of the things I liked. It made it feel a little more like moving around in Titanfall.

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post #19026 of 19027 Old Today, 12:32 PM
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That was one of the things I liked. It made it feel a little more like moving around in Titanfall.
There is a lot of people who enjoy the added movement aspect of the game, but I just prefer the old-school stuff in COD. I figure the exo-suits are what games like Titanfall are for.

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post #19027 of 19027 Unread Today, 03:54 PM
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Originally Posted by JudgeSmails View Post
And it's over!!!!! Resolved!!!

So we had two choices - 1) keep with support and spend more hours on a phantom solution or 2) delete the downloaded version of the game and move to disk based. I chose 2! Msoft is sending me replacement disk to use and I'll just load it from there and delete the 75% downloaded version on my hard drive.

Major pain but all worked out in the end. Learned a lot along the way. Happy with the resolution.
So you haven't received the game disc yet, correct? wouldn't it be funny if the disc doesn't solve anything?
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