PS3 not reading games or movies - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 19 Old 03-22-2008, 10:26 PM - Thread Starter
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Last night my ps3 stopped reading both games and movies. My warranty expired 3 months ago. Does anyone know from past experience what Sony charges to repair it?
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post #2 of 19 Old 03-22-2008, 10:27 PM
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$150 if not under warranty.

There is always someone out there that gives you opinion of a product that they don't even own.
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post #3 of 19 Old 03-23-2008, 01:57 AM
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This seems to be the most common hardware problem. You'll find a few threads about it floating around here.

Sony has a full 1-year warranty. Call them to replace it. Should take ~2weeks judging by past experience. So long as you still have your receipt, the repair/replacement should be free. You'll just have to pay to ship it to them; they'll pay to ship it back.

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post #4 of 19 Old 03-23-2008, 03:40 AM
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I feel your pain man...

Last night we settled in to watch "I Am Legend" on Blu-Ray and got an invalid disc error. Tried again, the movie started and about 15 minutes in it froze and wouldn't continue. Took it out, put it back in, got invalid disc error. Tried a standard DVD and it worked - put "Legend" back in, invalid disc. After that, it wouldn't read anything - no DVDs (Blu-Ray or standard), no games.

Everything was working fine earlier in the day, so I don't know what the hell happened. I'm freaking pissed though as we just got this thing on Jan. 25.
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post #5 of 19 Old 03-23-2008, 04:26 AM
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I don't know if you're the do-it-yourself type but there are video tutorials about cleaning the blu-ray lens. Like this one:

http://www.youtube.com/watch?v=7O-8NzYHr80

Not that I'd recommend doing that. I haven't watched it so I have no idea how complicated it is.
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post #6 of 19 Old 03-23-2008, 08:24 AM
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I cleaned mine, actually. It's really not as hard as one might think. Just be gentle and keep track of all of your screws, and you should be fine.

PSN: serversurfer
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post #7 of 19 Old 03-23-2008, 09:52 AM
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Quote:
Originally Posted by serversurfer View Post

I cleaned mine, actually. It's really not as hard as one might think. Just be gentle and keep track of all of your screws, and you should be fine.

That's good to know. Were you having disc read errors also?
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post #8 of 19 Old 03-23-2008, 10:15 AM
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40gb September model?
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post #9 of 19 Old 03-23-2008, 12:05 PM
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Quote:
Originally Posted by Slacker George View Post

That's good to know. Were you having disc read errors also?

Yup. Wouldn't recognize BDs at all (movies or games), but CDs and DVDs worked just fine. (The BD laser is much smaller, and more easily occluded.)

20 GB launch-day model. This was last Christmas. It was filthy inside.

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post #10 of 19 Old 03-23-2008, 06:09 PM - Thread Starter
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gonna call first to see what they say. My warranty expired on 11-28-07 so i will have to pay. Serversurfer, When you opened it up, were there any service tabs that can tell it's been opened which would void warranty?
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post #11 of 19 Old 03-23-2008, 06:22 PM
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Quote:
Originally Posted by Nino1919 View Post

Serversurfer, When you opened it up, were there any service tabs that can tell it's been opened which would void warranty?

There's a "security screw" hidden under the third rubber foot for standing it upright that locks the lid in place. This foot is covered with a security sticker, which came off surprisingly easily, and I probably could have replaced it.

However, the rubber foot itself pretty much shredded when I tried to pry it off. Had I known it was so fragile, I might have been able to remove it intact, but I'm thinking it was kind of designed to fall apart.

That said, your warranty's expired anyway, so it won't make any difference.

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post #12 of 19 Old 03-25-2008, 03:46 PM - Thread Starter
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serversurfer, i watched the videos on how to take it apart, they took it completley apart though? do i need to take the top and bottom of the ps3 to get access to the lens.
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post #13 of 19 Old 03-25-2008, 05:04 PM
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No, you just have to remove the drive so you can crack it open.

That said, as long as you've got the unit opened up, you may as well go for the full monty. Probably 90% of the dust I found in mine was in the bottom half of the unit.

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post #14 of 19 Old 03-25-2008, 05:55 PM - Thread Starter
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good point, i will clean out the whole system.
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post #15 of 19 Old 03-27-2008, 12:59 PM - Thread Starter
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Well guy, i opened up the PS3(really easy) and cleaned out the PS3 and lens. It did nothing for me so looks like i'm out of a PS3. will they still allow me to send it in for the $150 for repair?
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post #16 of 19 Old 03-27-2008, 01:09 PM
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Quote:
Originally Posted by Nino1919 View Post

Well guy, i opened up the PS3(really easy) and cleaned out the PS3 and lens. It did nothing for me so looks like i'm out of a PS3. will they still allow me to send it in for the $150 for repair?

You should have searched the other threads, and saw that cleaning is not likely to fix the optical drive failure issue. You're going to have to call them and see now. Unfortunately, you broke the seal to the unit when you opened it, and Sony *might* not take too kindly to that.
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post #17 of 19 Old 03-27-2008, 01:13 PM
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I think breaking the seal just voids your warranty, and that was expired anyway.

They should still be happy to repair it for you, for $150.

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post #18 of 19 Old 04-14-2008, 09:36 AM
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It just occured a couple of days ago. I was unable to play the newer bd movies such as Ratatouille, 300, and Live free die Hard. Also, unable to play any PS3 games such as Assasin Creed, Uncharted, COD4, etc.

My specs:

PS3 40 GB with the updated FIRMWARE :I brought this at KMART on 11-13-07.
It seems like I'm having loading issues when trying to play any PS3 games (Pretty much stops loading)
I can play all the OLDER bd movies such as Spiderman3, Species, Patriot, Stirs of Echo but not the newer ones as I mentioned above.
Also, I can play CDs and DVDs.

Call SONY customer service and they going to send a prepaid BOX for me to put the PS3. The estimate time of repair will be 15 business days.

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post #19 of 19 Old 04-14-2008, 03:56 PM
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took 'em about a week to "fix" mine. they sent me what i believe is a refurbed 40GB which is working just fine (knock wood).
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