Why doesn't anyone of these CSR's from any company ever believe us from AVS when we claim we are more knowledgeable than most thanks to educating each other?
I was going to preface my call to netflix CS with telling her she can save her time by not explaining all what she is told to say from a script when asked a question, but I decided not to and tone down what comes across as arrogance, when it is actually confidence of knowledge.
She said she owns a PS3 and that the CSR's are all well versed in the PS3 etc. Yeah right!!...She said the most Netflix is providing is 1080i and DD 5.1.
UGH!! I told her that this is all so new to the PS3/Netflix that even she may not have all the info or answers related to it. Well, she didn't like that, but in her defense who does...
So as she went on I told her the fact that the PS3 with the new netflix App does do 1080p and is supposed to do DD+, but as of now it isn't showing DD + on our end. She went into saying about minimum of 8MB of download is required, yadda yadda, and even that might be iffy.
She had NO knowledge of the PS3 thru netflix being 1080p capable or DD+. DUh as I was saying...we are that well versed.
She asked if I could go to a particular title on the PS3 netflix app, which I did and told her. She went there and to her surprise, UGH!!
it is as I said...again, why don't they believe us when we say we went there and looked. Granted they have a lot of callers who are the joe six pack types that are clueless, but come on...
I called back and got a CSR who spoke to Cameron, the person in charge of ALL the streaming. He said any titles that are currently 5.1 will all be upgraded to 5.1 DD+, yes ALL... and this is me speculating, but all titles that are showing DD+ are not yet streaming the + yet. The head honcho said only a few select titles have it, but I think none do as of yet regardless if it is listed as an audio option. I would surmise they will be working in DD+ soon. I am basing it on past experience of many web sites upgrading or changing their sites, but not having all features or products available yet.
If we get DD+, which is lossy and 1.5bit which we now know to the human ear is as good as lossless in placebo tests, and we are very close to BD quality with this 1080p streaming...something that we thought might be years off is here now and if this improves and they can get more people into broadband, Blu ray is going to be getting some stiff competition for those who could care less about owning the disc or even renting it.