Even worse than that, down the road when XB1 support is turned off, say goodby to your digital library even if you have it safe on a HDD, with backups ready to go. GFWL leaving couldn't have happened at a better time, showing the issue for digital content when the powers that be no longer feel the profit in maintaining authentication servers.
We've been through this all before. MS's problem is they were trying to capture even more stuff that gamers historically have take for granted to monetize it (following the XBL pay to play MP formal). As a division of MS they desperately need to produce more revenue streams, and they saw a lot of value that game consumers already have that could be redirected to profits. They wrapped their plan up in freedom towels and added value flags, thinking a messaging campaign and a legion of diehards would be able to weather the storm. Gamers simply had other ideas.
Luckily they wised up and 180's before it was too late. But they damaged the brand and a decade of good will with those shenanigans.
Way forward for success? They need to focus on a kinect less Sku, they need to focus on providing gamers with as mcuh value as possible, and they need to start investing again in world caliber 1st party studios that will pump out new, interesting IP's.
Originally Posted by samendolaro
I think if they had just gone total digital without physical disks there would have been far less blow back. The selling of physical disks (which would actually be treated as digital) is what caused most all of their problems .
I'm not so sure. DR3 is getting hit up with a 13GB patch, and there's a lot of groaning over it. XB1 doesn't have a let's play system yet either, and longish installs are somewhat annoying.
Discs are still there because the infrastructure simply isn't up to the task yet, especially in rural areas and outside the US market. Plus I also feel that console gamers just don;t want a totally discless option, yet. Once you go that route and you stop used games, you're going to lose a lot of people to the other system that allows it just because of physical vs digital. They couldn't not include it.