I've been a subscriber for 2 years now and have just not had these issues until I started trying to get PS4 games, maybe that is just a coincidence. Almost 2 years of getting 360 games, very few took more the 4 days to arrive once shipped and I got every new release that I requested. Not getting the new releases is annoying but, I'm not to bother by it because it is obvious they are just not stocking many next gen copies yet (although, both consoles are selling faster then any console before it so, you'd think they'd adjust). The shipping taking 6+ days is ridiculous and I'll cancel if this continues much longer. It's going on 8 days now for MGS V, I've had international packages that don't take 8 days to arrive. I figure one of 3 scenarios is happening 1) GameFly really doesn't ship it on the day they say it shipped, 2) they really don't use first class mail, maybe media mail which is 2-8 days according to USPS.com 3) increase in sticky finger mailmen.
GameFly is investigating what may have happen and they also asked me to file a report on the USPS website. I did that and a USPS representative called me asking if I had a tracking number but GF doesn't give you a tracking number.
I've enjoyed the service from GameFly over the years and I've learned to live with some of the things that bother others. I don't mind waiting a while for a game with low availability in my Q, that's my choice. I waited almost a week and a half just for MGS V to ship, had no problem doing that. The turn around time use to be just fine, about a week total, 2-3 days to receive my returned game, 2-4 days to get a new one; that was fine with me. The service has saved me a ton of money and I've gotten to play many more games then I ever could if I was having to buy them all. But, when something is shipped, I expect to receive it in a timely manner; 8 days is not a timely manner.
Wife just text'd, no game in the mail today, if it comes tomorrow that will make 9 days.
Sorry for the rant, I'll stop now.