There is a restore defaults button in the app, have you tried it?
In my experience with my Gold Headset, I'm not sure the app reads the current profile that is on the headset even when connected directly to the PS4 with the USB cable. I think the app just tries to display the last one it thinks you uploaded but doesn't always get it right. When I use the app, it doesn't always show the one that I know I've uploaded but, I'm pretty sure it was uploaded because I can hear the change. I really like the Second Son profile for almost everything so, that's the on e I've been using.
Reset the headset
If the headset does not respond when you try to operate it, perform the following actions to reset it::
1. Connect the wireless adapter to a PlayStation system or other powered USB port.
2. Insert a small pin or similar object into the hole surrounding the reset button in the wireless adapter, and push in for at least one second.
3. On the headset, hold down the MUTE button and the VSS button.
4. While still holding down the MUTE button and the VSS button, slide the power switch to position 1 or 2.
PSN ID: CrimsonNagus
XBL GT: Crimson Nagus (returning to XBL with Xbox One X)