Originally Posted by ppshooky
I merely pointed out your incorrect statements by providing evidence that the system or MS is as flawless as you think it is. You attack Sony, yet think MS is a saint?
I never said that. I have admitted the console has its issues, but MS customer service is MUCH better than Sonys. That's a fact.
Apparently, you've never conducted any type of survey before. One does not need to interview the entire population. A small percentage will do.
No, not all but you have to have enough participants to get a quality survey. Go up to any scientist or anyone involved in demographics and tell them that your survey of 432 people accurately represents 10 million people.
Perhaps I give customers too much credit when handling their consoles. However, if the customers took the time to read their manual, they would have read the proper way to install their console. It is not Sony's responsibility to fix something for free when something broke because of the customer's mistreatment of their console. That's the same policy any other company uses.
Yes you do give customers too much credit. All those warnings of things not to do on all consumer products are there because some idiot did exactly that and was hurt. I agree that Sony shouldn't fix something that was broken outside of a quality or workmanship issue, however it is
their job to determine whether it was a workmanship issue or a customer negligence issue. That's the way any business is.
I mean both. The construction is similar and the jewel cases for either hold the discs in a similar manner. And, just because you didn't read it, doesn't mean that the problems weren't happening.
No, but it does mean that the problem is happening in extremely low numbers. If it wasn't such a small amount of people, TeamXBOX or one of the messageboard users at TeamXBOX would have said something.