Originally Posted by PepticBurrito
That's exactly what happened to my PS3. The optical drive died while playing COD4. Call Sony, they are going to verify that ALL media disks don't work, including Blue-ray and DVD, walking you though turning off media sharing beforehand, then they are going to collect your information, send you a box to ship your PS3 in, it will be overnighted to them (but not to you) and finally ship you a new PS3 back.
They actually had me do 2 things:
1. Reset to default and try again.
2. Restore PS3 system and try again.
Neither worked so I called back. They asked if the unit had been dropped or had anything spilled on it, I told them no and then they proceeded to take my info.
Let me guess, you got the 40GB model purchased in winter 07. During the down time the only dead lasers posts in forums I found were in the 40GB models bought in that time frame.
Yep, 11/23/07 (Black Friday) from Best Buy. I knew I should've gotten the BB replacement warranty, but the suggestion of most others here was to save my money. I was hesitant about spending $80 for a 2 (or 3) year replacement warranty, so I opted not to. Next time there will be no hesitation.
You better still have your receipt, they want a copy of it for warranty repairs.
I'm thinking I need to call them next week, I've had the HDMI cut on and off randomly on this new one and last night for the first time it decided to reboot mid game on COD4. The COD4 reboot could just be that COD4 has some bugs, and the HDMI issue could be my cord getting messed with somehow during the unplugging for the initial repair. I've got another HDMI cord on the way (ordering is the ONLY way to not get ripped off on those things) and I'll see if the issue persists.
Yep, still have the receipt, original box, etc. Although the form link they emailed me stated to include the power cable, network cable and sixaxis controller when I box up the PS3 to send them. I'm thinking they need to check these as well - even though I know they aren't the cause.
Good luck with yours, and hopefully it won't have to be sent back again.