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-   -   Wii U gamepad often won't turn the console on. (http://www.avsforum.com/forum/144-nintendo/1566913-wii-u-gamepad-often-won-t-turn-console.html)

Leo_Ames 06-15-2014 12:30 AM

Wii U gamepad often won't turn the console on.
 
I'm puzzled by this problem I've been having. The Wii U was fine at first, but a few weeks in the console started occasionally not turning on when the gamepad power button was pressed.

This would result in an error screen on the gamepad telling me to move closer to the system (Which never did any good). This necessitated using a Wii remote or hitting the power button on the system to turn it on whenever it occurred (I don't own a Wii U Pro Controller so I don't know if that would work). Then, everything will work fine with no other gamepad issues, gamepad turns the console off like it should, etc.

But this has increased so much in frequency over the past half year that it rarely ever powers the system on at this point. Forcing a resync with a trick I saw posted at Nintendo's support forum didn't resolve the issue yesterday.

Does anyone have any advice? It sure doesn't strike me as something being broken since the gamepad communicates just fine once the system is on and is able to turn the system off every time without fail.

But for some reason, that prompt telling the system to power on just isn't getting through. Hate to send in my gamepad and/or console and get someone else's back in return that very well has serious issues lurking, a scratched screen, etc.

Happened when my first 360 got the red ring of death years ago. I went from a DVD drive that was absolutely perfect to one that starting giving errors fairly regularly (And was long out of warranty except for the extended RROD warranty which left me stuck).

BearHuntr 06-15-2014 08:29 AM

Quote:

Originally Posted by Leo_Ames (Post 24978777)
I'm puzzled by this problem I've been having. The Wii U was fine at first, but a few weeks in the console started occasionally not turning on when the gamepad power button was pressed.

This would result in an error screen on the gamepad telling me to move closer to the system (Which never did any good). This necessitated using a Wii remote or hitting the power button on the system to turn it on whenever it occurred (I don't own a Wii U Pro Controller so I don't know if that would work). Then, everything will work fine with no other gamepad issues, gamepad turns the console off like it should, etc.

But this has increased so much in frequency over the past half year that it rarely ever powers the system on at this point. Forcing a resync with a trick I saw posted at Nintendo's support forum didn't resolve the issue yesterday.

Does anyone have any advice? It sure doesn't strike me as something being broken since the gamepad communicates just fine once the system is on and is able to turn the system off every time without fail.

But for some reason, that prompt telling the system to power on just isn't getting through. Hate to send in my gamepad and/or console and get someone else's back in return that very well has serious issues lurking, a scratched screen, etc.

Happened when my first 360 got the red ring of death years ago. I went from a DVD drive that was absolutely perfect to one that starting giving errors fairly regularly (And was long out of warranty except for the extended RROD warranty which left me stuck).

Do you experience the same issue when using the Home button to turn it on?

Leo_Ames 06-15-2014 02:13 PM

Are you talking about that new menu from the last update? I didn't enable the quick start option and this issue predates that. Was a Christmas gift and I think this started occurring perhaps a month later.

I have used the tv remote option on the gamepad to start the console and the behavior isn't any different.

Leo_Ames 06-15-2014 05:13 PM

From more research, seen a few people say removing the battery for a few seconds helps. I rather doubt it, but I guess that's my last recourse to solve it on my own. I really was hoping the next firmware update would solve it, but that came and went and the problem only got worse.

Nintendo's support section is terrible, confusing, and doesn't even list this issue.

Going to have to go through the hassle of calling I guess. I hope their tech support isn't in India and that if I get a Westerner, I get someone that isn't a creep. Last time I called a tech support number, it was for Time Warner Cable. And it was an American or Canadian from the sounds of it, but he was terribly rude and idiotic.

At least when it's offshored, they're polite. Often not very effective (Often, not even their fault), but always with manners.

ThisOneKidMongo 06-16-2014 07:23 AM

I refuse to believe that any phone support could be worse than Time Warner Cable's.

tfoltz 06-16-2014 09:53 AM

I've only had my Wii U for a few weeks and have had this issue happen a few times, so I don't believe it's because of your Wii U's age. Not sure why it just misses the signal from time to time.

Leo_Ames 06-16-2014 02:37 PM

If it goes like mine has, 100 hours of use from now, it will almost never turn on via the gamepad power button.

Edit: And as expected, removing the gamepad battery had zero effect.

Leo_Ames 05-09-2015 01:19 AM

Deep into the late stages of Super Mario 3D World, and now a return of a past hardware issue with it. :(

Last night, my Wii U gamepad failed to power on my console and displayed the error message that I did a bit of complaining about on here before. Following the instructions sadly doesn't work, with the only way to turn on the system after this displays being the console's power button or Wiimote.

Last time, the problem was very intermittent at first and progressed over a few months to a point where the console never responded to the gamepad's power button (Except when turning the system off, which always worked 100%).

http://oi57.tinypic.com/2djb42e.jpg

I wonder if it's worth sending it in to Nintendo again. I believe my warranty is still valid (I think my past repair added another 12 months to the existing and now expired original coverage), It was only six months old when this started the first time, and it's barely been that long since it was sent in for lengthy (And rather sloppily handled on their part) repairs for this issue the last time.

Might be easier just to pretend that the gamepad doesn't have a power button...

What would you guys do? Live with it and hope it doesn't become something more serious, or see if they finally can make a lasting fix?

ThisOneKidMongo 05-11-2015 07:14 AM

Honestly, that would probably bother me enough that I'd insist they fix it, despite all the hassle that entails. Could be an early sign of much more serious problems popping up down the road, after you're out of warranty.

Leo_Ames 05-13-2015 04:03 AM

Thanks, that pretty much echoes what I was thinking. While annoying, I can put up with a bit of inconvenience. But the concern that this is an early sign of a more significant issue is my main concern.

It has now happened again after 4 or 5 times of being fine since the issue first reappeared, so it's following the pattern from last time and definitely wasn't a random fluke.

Guess it's time to call Nintendo, again.

PeakPointMatrix 09-10-2015 03:51 PM

I sort of have the same issue where I'll turn the WiiU on via the Gamepad, and the hardware lights up as normal but displays nothing. I'll get an error message on the gamepad telling me it cannot connect to the WiiU console, forcing me to do a hard reset. It will work fine after than... until the next day where I need to rinse and repeat the same process. It's been like this since early this year :/

Signs 09-24-2015 04:03 AM

i found the UK Nintendo support to be very good so far .

we had our gamepad stolen , i sent a email to support asking where i could buy a new one , they said if i gave them a crime reference number they would send me a new one! ,and they did ! . But it came faulty so sent it back Monday for a fix and the wife says its turned up at home today , not a bad turnaround i feel .

Signs 09-25-2015 02:48 AM

i take it all back , they are crap lol , the new pad wont work either , so the pad and Wii U have been sent back this morning .


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