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post #1 of 9 Old 10-11-2014, 11:46 AM - Thread Starter
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PC and Games crash with Samsung U28D590D 4K and GTX 980 GPU

Hey everyone,

Windows 7 Professional 64bit
Intel i7 3820 3.60 GHz
16 GB DDR3 @ 666MHz
EVGA GeForce GTX 980 Superclocked
Samsung U28D590D 4K 28 inch UHD Monitor
1TB Samsung SSD
ASRock X79 Extreme4 Motherboard
Xtreme Gear 800W ATX PSU Model: XG-P800 PSU

Recently I upgraded my rig to a EVGA Superclocked GTX 980 and I also bought the Samsung UHD 28 inch 4K monitor. I am running a 1.2 DisplayPort cable from the GPU to the monitor and have drivers up to date, 344.16 from NVIDIA, and I got the monitor's driver from Samsung.

My issues is, when running the monitor in 60Hz, 3840 X 2160, and I start a game, Skyrim for example, the entire machine just locks up once I load my saved data or shortly after, and I lose all display and I have to restart. Interesting enough, I usually have to restart several times for the display to come back. It will show the BIOS screen, and the Windows startup, but will not go into the blue login screen unless I restart it 2-3 times, and eventually it starts up properly.

Some games, like World of Warcraft will startup and run just fine, but suddenly the machine will lock up again, screen goes black, and have to do the restart schenanigans to get it back. If I go 30Hz, and the same resolution, most games seem to be fine and the machine won't crash, however Skyrim still will crash on me.

I've tried using the GTX 980 with my old 1920 X 1080 60Hz monitor and had no issues so it seems to related to this monitor. I tried rolling my NVIDIA driver back to 344.11 also and that had no affect either as well as installing the monitor's driver from Samsung.

I'm really having trouble figuring out what is going on.

Thanks in advance,

Ken
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post #2 of 9 Old 10-11-2014, 12:03 PM
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Since the GPU is rather New it's probably a driver issue.
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post #3 of 9 Old 10-11-2014, 01:26 PM - Thread Starter
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If I set graphical settings to low for games like Batman Arkham Origins and Skyrim that seems to resolve the issue, but I'm not sure what particular setting might be causing the issue or if I just need games set to low on 4K unless I have two 980s?
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post #4 of 9 Old 10-11-2014, 02:06 PM
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Are you keeping an eye on your cpu/gpu temps?


A single 980 is not going to run many games on high/max settings at 4K/60.


Beyond that I would agree that the drivers for the 970/980 likely need to mature.


Jason

HT = JVC RS40 / Lumagen Radiance / Vivitek 1186 /@133"/ Samsung 50" Plasma / Denon x5200 7.3.4 Atmos / B&K 5000 II amp / Boston VR2/VR12/CR67 speakers / Rythmik 12" subs x2 / CV 15" sub / Sony BDP s1000ES / Yamaha DV-S5860 / Toshiba HD-A3 / PureAV PF31
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post #5 of 9 Old 10-11-2014, 02:46 PM - Thread Starter
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Yeah that's what Im figuring DaGamePimp. question since I've never ran two GPUs before. Can I mix these two GPUs below together or do they need to be exactly identical? They are both EVGA GTX 980s superclocked but they seem to be at different core clocks, etc.

EVGA 04G-P4-2982-KR GeForce GTX 980 4GB 256-Bit GDDR5 PCI Express 3.0 Superclocked G-SYNC Support Video Card

EVGA 04G-P4-2983-KR G-SYNC Support GeForce GTX 980 4GB 256-Bit GDDR5 PCI Express 3.0 x16 SLI Support Superclocked ACX 2.0 Video Card

I cant post links yet since I'm new but they are both at Newegg.
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post #6 of 9 Old 10-11-2014, 03:39 PM
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It's suggested to SLi identical cards but yes you can usually mix brands with Nvidia as long as the model is the same (with same amount of memory).


So those two cards should play well together but be aware that it may not solve your issue if it is heat or driver related, adding another card to the case will create even more heat.


Are you using the stock cooler for the cpu? If so you might want to toss something better on there, like an inexpensive Hyper 212 evo.


If you leave the side of the case off does the pc run better/longer?


Also be sure to check the power supply in the bios and/or HWinfo, check the voltages (or with a multi-meter if you have one).


Jason

HT = JVC RS40 / Lumagen Radiance / Vivitek 1186 /@133"/ Samsung 50" Plasma / Denon x5200 7.3.4 Atmos / B&K 5000 II amp / Boston VR2/VR12/CR67 speakers / Rythmik 12" subs x2 / CV 15" sub / Sony BDP s1000ES / Yamaha DV-S5860 / Toshiba HD-A3 / PureAV PF31
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post #7 of 9 Old 10-11-2014, 03:48 PM - Thread Starter
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Thanks Jason. So far I haven't seen my gauges go into anything high temperature-wise. The GPU hits 70-75 when gaming in WoW but cpu and motherboard and the like are remaining in 30s-40s. The CPU is using Corsair water cooling.
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post #8 of 9 Old 10-11-2014, 03:50 PM
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Ok, that sounds solid.


Best of luck, for now 4K/60 is a tough one.


Jason

HT = JVC RS40 / Lumagen Radiance / Vivitek 1186 /@133"/ Samsung 50" Plasma / Denon x5200 7.3.4 Atmos / B&K 5000 II amp / Boston VR2/VR12/CR67 speakers / Rythmik 12" subs x2 / CV 15" sub / Sony BDP s1000ES / Yamaha DV-S5860 / Toshiba HD-A3 / PureAV PF31
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post #9 of 9 Old 10-13-2014, 10:59 AM
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Quote:
Originally Posted by kenboie View Post
Hey everyone,



Windows 7 Professional 64bit

Intel i7 3820 3.60 GHz

16 GB DDR3 @ 666MHz

EVGA GeForce GTX 980 Superclocked

Samsung U28D590D 4K 28 inch UHD Monitor

1TB Samsung SSD

ASRock X79 Extreme4 Motherboard

Xtreme Gear 800W ATX PSU Model: XG-P800 PSU



Recently I upgraded my rig to a EVGA Superclocked GTX 980 and I also bought the Samsung UHD 28 inch 4K monitor. I am running a 1.2 DisplayPort cable from the GPU to the monitor and have drivers up to date, 344.16 from NVIDIA, and I got the monitor's driver from Samsung.



My issues is, when running the monitor in 60Hz, 3840 X 2160, and I start a game, Skyrim for example, the entire machine just locks up once I load my saved data or shortly after, and I lose all display and I have to restart. Interesting enough, I usually have to restart several times for the display to come back. It will show the BIOS screen, and the Windows startup, but will not go into the blue login screen unless I restart it 2-3 times, and eventually it starts up properly.



Some games, like World of Warcraft will startup and run just fine, but suddenly the machine will lock up again, screen goes black, and have to do the restart schenanigans to get it back. If I go 30Hz, and the same resolution, most games seem to be fine and the machine won't crash, however Skyrim still will crash on me.



I've tried using the GTX 980 with my old 1920 X 1080 60Hz monitor and had no issues so it seems to related to this monitor. I tried rolling my NVIDIA driver back to 344.11 also and that had no affect either as well as installing the monitor's driver from Samsung.



I'm really having trouble figuring out what is going on.



Thanks in advance,



Ken

Try using the card with the 1080p monitor, but using 4X DSR so it's effectively running internally at 4K. That way you can rule out whether there's any sort of memory corruption issues going on when the card uses a lot of VRAM.

Steam/PSN/Xbox Live: Darius510
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