Originally Posted by Mr. Hanky
. . . At the very least, they should be just a bit concerned that their spec gets implemented appropriately, and when it appears not to be, they should feel some motivation to ensure things get worked out for the better.
I would speculate that they are concerned. But, what leverage do they have really?
Forgive my long-winded analogy, but consider this:
I work in the media industry, specifically the advertising business. So, imagine that Joe Retailer wants to advertise a big blu-ray disc sale and orders an advertisement in a variety of our mediums:"This week only, all blu-ray discs: $14.99."
So, the ad comes out:"This week only, all blu-ray discs: $4.99".
This sort of thing happens all the time, and depending on the advertiser, there are any number of places this blunder could have occurred. His original copy, creative, production, who knows. But, the ad is out for the public to consume, and it is the absolute discretion
of Joe Retailer to decide how to deal with the public.
If it is our blunder, we have to make good, but we make good to Joe Retailer, not the public.
We get calls almost everyday from the public complaining about how they were treated by an advertiser, claims of false advertising, etc. We have no recourse to offer. If an advertiser is highly suspect, we have the option of discontinuing to offer our services. But, it should be obvious that the advertiser's total spend with us impacts that decision.
DTS is not going to hang Onkyo and Yamaha out to dry on this one. They are worth too much money. I expect that they will work closely with them to solve the issue. Didn't Mr. Kratz state in one of his post to this thread that they know what is going on? But, Onkyo and Yamaha are in the driver's seat, and Onkyo and Yamaha will decide what is communicated and when along with what course of action is taken.