Important: Notice of Free Update for Pioneer BDP-51FD & BDP-05FD Blu-ray Disc Players
Dear Valued Customer
Thank you for registering your Pioneer® BDP-51FD Blu-ray Disc® player. In an effort to provide you with a high quality viewing experience, we would like to make you aware of a free service update to correct a playability issue affecting only a small number of Pioneer® BDP-51FD and BDP-05FD Blu-ray Disc® Players.According to the information you provided to us when you registered your player, it appears that your player falls within the affected range of serial numbers listed below. As such, we ask that you please determine whether you need to obtain the free service update using the information provided below
. If you are unsure or have any questions, please contact Pioneer Customer Service (Warranty & Service Department) for further direction. Our contact information is listed near the bottom of this message.AFFECTED SERIAL NUMBERS:
1. For the Pioneer BDP-05FD
, players with any of the following eleven serial numbers need to obtain the free service update:
2. For the Pioneer BDP-51FD
, players with serial numbers falling within the following two ranges may need to obtain the free service update -- please see the highlighted note below to determine what you should do next:
HIEA014000CC - HJEA022600CC**
HHMP000001CC - HIMP005000CC**
** If the player's serial numbers falls within one of the above ranges, you will need to determine whether the player has a small black dot on the back panel of the player at the center of the air outlet (as depicted in the picture below).
- If the player DOES HAVE the small black dot, it does NOT need the free service update because the update has already been installed.
- If the player DOES NOT HAVE the small black dot, you need to contact Pioneer Customer Service (Warranty & Service Department) and provide the player's serial number, so that Pioneer can inform you whether the update has already been installed.
If you are unsure about how to proceed, please contact Pioneer Customer Service (Warranty & Service Department) for further direction.PURPOSE OF THE FREE SERVICE UPDATE
The purpose of the free service update is to address a playability issue which causes only the affected players described above to be unable to play certain pre-recorded Blu-ray Disc titles due to a problem with the player (not with the Blu-ray Discs). When experiencing this playability issue, the affected players will either --
1. be unable to play the affected Blu-ray Disc title and instead display on the television screen a warning message as depicted below ("Warning. Your Blu-ray Player requires an update in order to play this disc. Please visit your Blu-ray Player manufacturer's website and follow their instructions to update your Blu-ray Player."), or
2. display on the television screen a message advising you to update your player, and then attempt to play the affected Blu-ray Disc title but the picture will be severely distorted.AFFECTED SERIAL NUMBERS:
To obtain the free service update for an affected player or if you are unsure whether your player requires the free service update, please contact Pioneer Customer Service (Warranty & Service Department) toll free at 800-PIONEER (800-746-6337). Pioneer service representatives are available Monday through Friday from 10:00 a.m. to 7:30 p.m. (Eastern Time), except on holidays.
Unfortunately, the service update cannot be downloaded via the Internet or performed using a disc. Rather, affected players must be sent to Pioneer so that we can directly perform the service update.
Sincerely,Pioneer Electronics (USA) Inc.