Okay, so I just took my new BD-35 back to Best Buy, with "Hairspray" still hibernating inside with apparently no desire to get out. Tried for about an hour last night, tried again this morning to eject it, used the secret key combinations in the troubleshootiing part of the manual, swung a chicken over my head, etc. BB tech sets it on the bench, plugs it in, hits "eject", and the disc comes right out. And, of course, in unison, both tech and person at register just sort of stare at me. At this point, how do I convince anybody that I'm not an idiot, that I've been messing around with this stuff since before they were born? Anyways, the BB truck comes in tonight and they're going to just give me another one.